Sears Carpet and Upholstery Care Big difference between advertised website and reality Lorton, Virginia

11th of Oct, 2011 by User355144

I chose Sears because they advertised truck-mounted equipment, a two step cleaning process, the price was good, and a satisfaction guarantee. The crew showed up on time and proceeded to unload the cleaning machine which ran for the next two hours inside my house and was so loud I had to wear earplugs - NOT truck mounted. The crew told me that there were some stains that would not come up, but for an extra $30/area, they would spray a cleaning solution that could get the stains up. So the two step process seems to be an extra charge. Then they told me that they would not move large furniture (couches, beds, small cabinets), which I ended up paying not to have cleaned. Finally, there's no corporate number for this "guarantee". I called the local office twice, talked to people there that promised to get back to me...I'm still waiting. None of this was explained to me prior to the crew showing up or advertised on the Sears website. Don't believe any of the marketing material: a slick website, videos, customer testimonials, satisfaction guarantees. You get what you pay for. I will not use nor recommend Sears for any home improvements again.

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