Consumer reviews and reports on scam companies, bad products and services
Sears
Sears Customer Service is a Disaster , Internet
7th of Mar, 2011 by User802077
In Feb 2011 I purchased an E-Tour Bikes Quest -Silver-Step Through Electric Bike from Sears.com. On the website the bike was pictured twice and both pictures showed a front basket. When I received the bike there was no front basket. The instruction manual clearly shows a front basket as part of the bike and there was a front bracket for the basket. The instruction sheet also stated there were wrenches included however, they also did not arrive. I contacted Sears customer service by phone and E-mail. On the phone the girl told me UPS would contact me and to ship the entire bike back. A day later I was contacted by E-mail and told that the front basket was not supposed to be included and if I returned the bike it would be at my expense. I do not want to return the bike - I just want the basket. A day later I received an E-mail from sears customer service and they apologized and told me to take the bike to any Sears store for a full refund. I do not want to return the bike- I just want the basket. A day later Sears customer service again contacted me by E-nail and said the basket was not supposed to be included. If thats the case then why did I receive a rear rack on the bike when the other Quest bicycles don't show them as included? I have had four seperate answers from customer service and none have been to my satisfaction. The reason I bought the bike through Sears was because I thought they would stand behind their products. Apparently this is not the case. It should be noted that the total cost was $750 and the bike came from Arizona to Florida. Rather than give me a stock basket for approx $20 Sears customer service would rather I send the entire bike back to Arizona at a cost of $90 UPS ground. I have cancelled my Sears account and I will never shop there again. If they think they are good at customer service they are definitely wrong!!!!

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1484 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in