| SendMoreInfo.com |
| SendMoreInfo.com Midten Media.com Owed Money From This Site - No Ability to Contact Company Regarding Issue Internet |
| 1st of May, 2011 by User448214 |
Since January 11, 2011, I have attempted to reach a customer service representative at SendMoreInfo.com. On January 11, 2011, I submitted an online request for assistance through the "Contact Us" link at the website. My issue was that I had a credit balance in my account in November of 2010 of $9.40 -- which completely disappeared as of December 2010 to a zero balance-- and wanted the money I had earned reading their paid emails credited back to my account. On January 19, 2011, I checked my customer service ticket (No. 5015) for the status of my request and found that no representative had been assigned to my inquiry, so I sent a second message reiterating my need to reach a representative. After receiving no response by the end of January, on February 2, 2011, I again checked the website ticket and again, no representative had been assigned to my initial inquiry. I sent a third request under the same ticket number, expressing my frustration at their lack of response and AGAIN requesting an acknowledgement from customer service. Again, I waited and received no response. Now truly frustrated, I submitted a new request (under new Ticket No. 5310) on March 6, 2011, referencing the first ticket number and actually including all the prior messages, hoping I would finally be assigned a representative to look into my issue. Unsurprisingly, I never received a response and no representative was assigned to the matter. On April 11, 2011, three months to the day of my initial inquiry, I did some internet research and located a telephone number for SendMoreInfo.com's "parent" company, MidTenMedia.com and called them at telephone 615-264-4747. I spoke with an individual who informed me that I needed to speak with an individual named "Joe Butler", who handled the SendMoreInfo.com website for Midten Media. He was unavailable, so I was transferred to his voicemail account, only to receive the message that his mailbox was full, and was summarily disconnected. I immediately called back, explained that I was unable to leave a message, and left a detailed request with the person who answered the phone to have Mr. Butler call me. Mr. Butler never returned my call. Today, May 2, 2011, I attempted again to contact Mr. Butler at the number above only to find the telephone number disconnected. At this point SendMoreInfo.com owes me $13.03 and I can find no way to contact the money to address my missing money.
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| This is so frustrating, isn't it? I have the exact same problem and they won't even give the courtesy of a response to the contact e-mails. I have been waiting since 10/27/10 and according to the details of the ticket, "no one has been assigned". |
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| I am owed $50, and although I only requested my check 2 months ago, I can see where it's going to go - nowhere. I suggest that if you are still receiving e-mails from them, you go to the sponsor of that e-mail's home page and express your disappointment that they are doing business with sendmoreinfo and midten media and explain why. If people stop advertising through SMI maybe they will take notice. Secondly, contact the BBB in Tennessee. Maybe even the Attorney General |
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