Skybeam

Skybeam JAB Wireless Refuses to close my account and continues to bill me Arlington, Texas

25th of Aug, 2011 by User892029

I called and cancelled my account with Skybeam over 2 months ago due to the terrible internet service. I was told it would be 3 weeks before a representative could come by my house and pick up their equipment (which would have been on Aug 18th). I did not get a call and no one came to my house. I have received 2 more bills from this company for services I did not receive because my account was supposed to be closed and we have already changed ISPs. I called today to find out why I still had the equipment and was told they could not come get it until October! I said that was unacceptable and asked for a supervisor. I was told no supervisor was available. I informed the rep that I knew call centers have managers working with the shifts, but she maintained no one was available for me to talk to. I called JAB Wireless, who owns Skybeam, and left a message for Jim Vaughn, the CEO and Director, Co-Founder of JAB Wireless. I am being billed for services not received and they expect me to store their equipment until they have time to get it! Deplorable business practices!!

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Comments

4621 days ago by SkybeamTexas

Hello, I saw your complaint on RipOffReport and wanted to remind you to please fill out the Feedback form on the Web site. Please go to www.skybeam.com, click on "Contact Us" and scroll down to the bottom of the page, where you can fill out the feedback form. We can help you immediately, since you will provide us with all of your account details. Thank you!