Consumer reviews and reports on scam companies, bad products and services
Sleepy's The Mattress Professioinals bait and switch sales tactics Stowe, Pennsylvania
23rd of Dec, 2011 by User878693
We went to Slappy's and walked into the showroom looking for a bed for our teenage son for Christmas. We were shown a memory foam mattress on an adjustable base. We laid down on the bed and the salesmen demonstrated all of the features. The base adjusted both the head and foot of the bed and had a massage feature. We said that we were interested in that bed and the salesman told us the price included the base and they would throw in free delivery if we decided to purchase that day (11/25). We did and we sat down to complete the sale. We even discussed the multiple features on the base. The bed was delivered a month later (12/23). As soon as the delivery guys left, we realized that the base they delivered was a head only adjustable frame. I immediately called the store and was told there was nothing they could do, but we should call customer service. I asked to speak to a manager and I was told none were in the store. A "regional manager" did return my call but told me the promotion they were running at the time we purchased the bed was for the adjustable head frame only. We explained to her that what we were "sold" was the base with all the features and the salesperson had never indicated that there was a promotion or the price they gave us was for a head adjustable only base. She too said there was nothing she could do and that we were stuck with that one because once it was in our house, it couldn't be returned. I spent 35 minutes on the phone with customer service and was told they weren't in the showroom, so they don't know what transpired, so there was nothing they could do, we needed to speak to the salesperson in the store. This was a total bait and switch sales tactic. In my opinion it was certainly unethical, if not illegal. The customer service (or complete lack thereof) is set up to run you in circles and get no resolution, just frustrate you and get you to give up.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1484 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1489 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in