Solas.Com Poor Product and Customer Service Internet

29th of Dec, 2011 by User174957

Solas Stainless Steel Propeller Before you choose Solas as a propeller, please be aware of their customer service and product liability. As for I have reached over seas to their main head quarters and they are ignorant to the fact to good customer service. I have sent pictures of their Stainless Steel product rusting after 3 seasons that is a total of 12 months in salt water. They claim, electrolysis, but behold aluminum out drives were not affected. In good faith like Companies like Jabsco, they would issue an immediate replacement. It would have cost nothing for the company to honor, repair or issue discounted replacements. It goes to show you ALWAYS buy American regardless of what they claim. Remember this is an Asian made product and quality control does not exist. Obviously the grade of metal was cheap or defective. Please HONOR American made products and boycott SOLAS as a whole selling in the USA . Some of their distributors also located in Australia have no common courtesy and when I spoke to their rep in Australia he had nothing but bad to say about the US. I have emails to prove his wording as SOLAS headquarters allowed such an exchange of wording. Beware this Australian seller sells on eBay. Common sense would dictate that such a company replace these propellers to avoid bad press and customer loyalty. Please be sure to boycott any of their products as you to may soon face being ignored of their products and warranties Company false promise â€§We have a passion to provide you the best technology for more fun and safety in watercraft recreation. â€§We listen to the needs of our customers. The wide range of products marketed worldwide by Solas will meet most of the customer's requirement. â€§Quality is the reasons why SOLAS remains close to our customers. We implement a Total Quality Control system to monitor the entire production process from material, casting, machining to the finished products.

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