St. Charles Hyundai Refusal of service St. Peters , Missouri

2nd of Dec, 2011 by User535156

Purchased 2011 Hyundai Tucson March 2001 with 5 year warranty. The morning of Dec 1 2011 the vehicle was started and immediately displayed an alert on the dash. When the vehicle was shifted from drive to reverse, the shifting unit popped loudly and caved in. After jostling with it for several minutes, I was able to disengage reverse and switch to drive. I repeated the same process after arriving to work, and again when leaving; then headed directly to the nearest dealership to have these issues remedied. Upon arriving at St.Charles Hyundai at approx. 5:30pm 12/1/11 I parked my vehicle along the curb in front of the main entrance. Again after struggling with the shift unit I was able to engage park, and remove the key. I was directed to the service department where I was greeted by Chris, I informed him of my problem. Initially Chris instructed me to leave the premises and telephone the service department the following day to make an appointment. I again, retold my situation, stressing the emergency light, and the incredible difficulty in shifting. Chris then informed me that he was simply in charge of oil changes and cannot offer a solution. I asked if it were possible to get a loaner vehicle so that I may leave my vehicle, and yet still have safe transportation until this issue can be resolved. Before Chris could answer my question, another employee was passing by and yelled out NO WAY and walked through a door and slammed it. The three of us were the only ones in the area, clearly he was addressing me. Chris then looked down, and excused himself. A few minutes later Chris arrived back with another employee. Chris introduced this man as a technician and asked me to show my Sonata to the tech. I informed the tech that I own a Tucson, and he said he would take a look. I directed the tech to my vehicle parked along the curb out front. The tech opened the driver's door and immediately began pulling at the unit trying to open it. He stated he didn't want to pull too hard, for he was unsure of how it came apart. He continued to push/pull around on the shift unit and then said it had to have been caused by beverages spilling on the shift unit. I advised him that that was impossible; there were no signs of such spillage anywhere. The tech indicated there was a slight stick to the side of the rubber. I stated if something had in fact spilled, there would be lots of residue, especially to cause actual damage. Then to my dismay, the tech used a razor blade to slice up the rubber dust cover to the unit. Chris also looked surprised, and asked the tech if the vehicle could be moved into the service dept. The tech refused and continued to cut, eventually cutting the entire dust cover out in several pieces. When he had finished (approx 3 minutes later) he asked for my keys, placed the key in the ignition turned them forward and moved the shifter back and forth. It was loud and grinding. The tech stated it was fine now and that he was going to talk to his boss the next day. I then asked the tech about the emergency light in the dash and he stated no big deal and exited the vehicle. Chris then asked me to come inside and leave my name and phone number. I then left the property. The following morning I received a voicemail from a service manager stating that my vehicle was not covered under warranty and to contact them for a price for repair. At no point did I authorize St. Charles Hyundai to perform any service on my vehicle. The vehicle was never entered in the service department or properly inspected. Using a razor blade in the parking lot is not a proper way to diagnose a vehicle's malfunction, or to fix one. There are cuts/scratches on the surrounding shift unit due to this parking lot rigging. This is the first vehicle I have purchased new in my life; I was sold on the company's proclaimed best warranty in the industry. I pay over $300 dollars a month for this vehicle, and will continue to do so through 2016. I feel as if I were discriminated against based on my appearance as a young kid, and was shoved out the door, without ever even being given the courtesy of an appointment.

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