Telus Mobility

Telus Mobility Three separate phones opened fraudgently and still not resolved Scarborough, Ontario

15th of Apr, 2011 by User971971

I have been a customer of Telus for years to find out one day when I had called to find out my balance in December 2010 that there was a $500 charge for adding three other accounts to mine. I was appauled to find out that this happened since I explained to the rep. that I did not open these accounts based on the fact that my account alone is the cheapest you can get and I am also using a peice of crap phone due to the fact that I did not want to sign another contract to get another phone when Im trying to get out of the one Im in. At the time of this call I was advised that a rep from the fraud deptarment would get a hold of me and to also leave a messege and someone would call me back to get the issue resolved. Being upset as I was I went to the poice and put in a report. The police are or were trying to get a hold of Telus but the police are getting no with them either. After waiting 3 days or so I finally heard back from a rep in the fraud department and was advised that the $500 would be credited back to my account and that they would be investigating the accounts to make sure that it wasn't me that added the accounts. After realizing that it was not me that had opened the accounts I was advised that the accounts were closed and not to worry as "they" would take care of the problem. So when january came there was a bill of about the same as before so what did I have to do but call Telus again to have more charges credited back to my account. I asked if the accounts were cancelled and the rep that I was speaking to said that the accounts had been cancelled and credits were applied so just to pay the amount that usually pay. Feburary comes along and I get another bill and it was high again,so here I go make another call to Telus. Once speaking to the rep this time around again I find out that only one account had been cancelled and was charge cancellation fees. So credits were applied again, and I was advised everythings ok. March comes along and I get another bill to find out that I have more cencellation fees because when I had called previously only one account was cancelled not all three. So now guess what more credits to my accounts beause nothing was done right again. Im advised now that alll three accounts are cancelled and there will be a credit on account so I should be all caught up and should not have to call back again,boy I was wrong. Anyways so its now the end of April and I called to see what my balance was and it was $891! Yet again here I go on the phone with Telus. This time when I called I was hungup on twice and asked if I could cancel because of hassel and stress to find out that they want me to pay a cancellation fee. I feel that I should not have to pay a cancellation fee due to the fact that they broke thier end of the contract by envading my privacy and also having to call back each and every month to get my account adjusted. All I want is to cancel my account without having to pay the fees.

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Comments

4643 days ago by Rlopes

I have been a customer for Telus for over 12 years during which in more than one occasion i have paid my bills and was forced to pay them again .on July 21 i spoke to someone name John id#90876. and after a little discussion over my bills John went trough my phone records of Telus and i was told that the amount that I was owing was 83.20 on my bill . On August 5th I paid through TD Canada Trust the amount of 87.50 in which would leave with a credit of 5.20 .this afternoon when trying to check my messages I had a message saying that my phone had been restricted from calls .I called the telus mobility and asked why was my phone turned of f.i was them told that it had been disconnected because I was in arrears for the amount of 95.97. After being disconnected by 3 people I finally was able to talk to a very arrogant man whom I know by his voice and after a long argument i was able to get my phone reconnected with a promise to pay 95.97 which I do not owe and also I will bee charged 30.00 for reconnection of a couple of hours .Now this is not acceptable telus has in the past rip me off in a grand scale and it has gotten away with that but this time i am going to do something about it .