Consumer reviews and reports on scam companies, bad products and services
TESTKING
Testking Certification Trendz Limited No customer service, does not honour 100% guarantee Bristol, Other
18th of Aug, 2011 by User594385
I wish I read this site's reports before dealing with these people. They provide IT practice exams software - which I see others call a brain-dump. The product itself was not properly constructed - especially grammar and in at least one case, some of the question was missing. I asked for assistance with this and after being told that they'll send me an update for the product, I got no response. Then after taking my exam and failing, I asked for a refund and provided my test scores. Once again no response - not even an acknowledgement that the information was received and being assessed. The 24-hour chat service rep was very rude after I explained my concerns and requested an update. She "Suzie", then pointed me to a clause which showed that they did not offer 100% guarantee to 8 major IT vendors they supply test exams for. This clause was not evident on the product page which showed that the product had 100% guarantee. I felt like I was swindled and there was no response from this company - not even to offer the 100% guarantee exchange. I am totally beginning to feel like I'll never see that money again. I hope this helps someone in future though.

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