The Auto Place

The Auto Place Used Car Dealer Refuses to Honor Warranty - Over $1000 in repairs Toronto, Ontario Canada

26th of Jun, 2011 by User973986

I purchased a 2007 Mazda5 certified from The Auto Place. My contact states I have a bumper to bumper warranty excl. transmission and engine. Within a few days of driving, I was experiencing severe swaying when going over bumps. I had it inspected elsewhere and they have advised that the vehicle should not have passed safety certification due to two problems which will cost over $1000 to fix. I contacted The Auto Place several times to allow them to rectify this. However, Sam said that they will not honor the warranty and it is my problem - they will not fix it. Be very careful about buying anything from The Auto Place. They revealed an accident on the vehicle AFTER we had already paid the deposit and now this. Don't buy a car there.

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4670 days ago by Autoplace

The vehicle was certified at Mazda dealership and all necessary reports and receipt available for inspection. Later on she claimed her mechanic says the rear shock is leaking and it is a 1000$ job. We asked her to take it to Mazda dealership and if they say it needs replacement we will take care of it as it is within the 36 day warranty. She refused and claimed the vehicle is unsafe and claimed the ministry of transport has taken the plate off the car, "Total Lie". She called me that 2 weeks later after trying intimidating tactics and writing lie after lies on various websites that my husband will be back from his trip and I need the car so can you please fix the problem. As a gesture of goodwill I agreed to take care of the problem and I spent 400$ for fixing the car at Mazda dealership and after doing all this she is still unhappy. Well I can do as much as I can do but I don't think she paid 30000$ for a brand new car but just a third for a used car that still I went out of my way to satisfy her for claims that were wrong and unsubstantiated. I strongly recommend next time please " buy a brand new car so you dont go around blaming people for wrong reasons".