Consumer reviews and reports on scam companies, bad products and services
the blue
the blue dot negligible shipping. poor customer service. Internet
26th of Apr, 2011 by User718401
The blue dot sells cell phones on ebay. New, used, and refurbished. I purchased a blackberry, which costs $400.00 u.s. retail. I even paid for expedited shipping. Even though my mailing address contained a unit number in it, these apparent idiots shipped it without requiring a signature for reciept of the item. And apparently these, in my impression, idiots, didn't even insure the item. When I finally got through emailing with them twice, because they don't show a customer service phone number under the contact us heading, they told me the online tracking showed it as delivered. After I requested that this customer service rep. call me, or his superviser, he finally called. He tells me that," the tracking shows it was delivered". So I say are you telling me didn't send it requiring a signature? He says,"you didn't pay for that kind of shipping, if you didn't get the item you have to take it up with the post office". I told him I paid for the only epedited shipping option that I saw at the check out. This guy then tells me that basically he can't do anything for me. So I ask to talk his supervisor and he says hold on, and then he obviously puts his hand over the phone for about 3 to 4 seconds, and tells me his supervisor says to contact the post office. The whole thing was very frustrating and they are obviously 2, or maybe even just 1 guy in his apartment and basically I got screwed by thier incompetence. The only upside here is that I only paid $70.00, and I called my bank and got the charge reversed. The end result and most important part to this posting is that I checked thier facebook page and sure enough they're are postings there in which people are literally saying,"where is my item?". I am starting a campaing to expose these bumbling fools for the incompetent inane amatures that they really are.
Comments
4665 days ago by Thebluedot
As stated directly in our checkout - we can only ship to the address - the purchaser enters into our checkout. We do not modify the address in any way - and because this payment was made using PayPal - PayPal's protection policies specifically state - we can only ship to the address provided by PayPal.

I do apologize you were not satisfied with how you were handled. Reading through the correspondence emails I see that our first response to you was within 2 hours of your initial email. We received a second email from you - and again responded within 3 hours. We also spent the time with you on the phone trying to rectify the situation.

You will see by looking elsewhere online - our thousand among thousand positive reviews far outweigh the bad. We try to be as up front with our customers in our checkout instructions - by placing in Captial letters - that we can only ship to the address posted by the buyer at checkout and to make sure your address is correct.

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