The complaint i sent rossstores.com for ruin our Valentines day weekend. This is handicap discrimina

7th of Mar, 2010 by User110090

The complaint i sent rossstores.com for ruin our Valentines day weekend. This is handicap discrimination.store is 1400 lincoln blvd,venice ca 310-392-0106.On feb 13th,2011 between times 1pm-4pm, me and had man i spent three hours at the store, there was no line and my man walked up to cashier at customer service station she was a old women with gray hair she turned and took the next customer behind him.we were there first and she refused to help us so, were there first, the old women said i dont care i refuse to help you,so we ask for manger the security guards came to us and said hes busy he wont help you,the old women started again and i said thats not customer service you need to be retrained the customer is always right, simple solution cash us out,then none of the other cashier would help us and we ask for manager again,the gurads said were distrubting customers,my mans handicapped he even showed them his handicap sticker, we were ask to leave and ignored.we have wasted 3 hours in that store and no could help us and tell us to leave.This is handficap discrimination all we wanted to do was buy are stuff and no one helped us and we were asked to leave.my man stomach started hurting and by the stress your employees gave him worried me he was going to have a heart attack, again the old women made rude comments at us as the security guards made us leave.i have customer service experience and whether thier handicap or not,the customer is always right.The stress your employees gave my man i almost had to drive him to hospital.I have been to many ross stores and this one does not know how to treat the handicap and above all the rudest and unhelpful.I sent the complaint to rossstores.com today feb 13th,2011.

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