The Home Depot

The Home Depot CITIBANK Credit Card Fraud. Suggested I enroll in hardship repayment program which has destroyed my credit. Norfolk, Virginia

30th of May, 2011 by User849495

After becoming critically ill, (my husband is the recipient of two liver transplants), I contacted The Home Depot to discuss his condition. He was forced to retire on disability and could no longer work. CITICORP Credit Services recommended he enroll in the hardship repayment program, closed the account, reduced the interest rate and indicated this enrollment would NOT affect my credit rating. I have faithfully made this payment as required. I recently received a credit report as we had to purchase a new vehicle. The Home Depot has reported my account late for 24 months! This has destroyed our credit and we need to have this resolved and corrected. In good faith, I enrolled in this program and now have been misled. When I first noticed the late payments on the statement, I contacted the Credit Department. They assured me there was nothing being reported to the credit bureaus. This has been reported and is a gross miscarriage of justice. I clearly need assistance in having our credit rating repaired. Please help me with this problem.

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Comments

4703 days ago by Jan

On 5/31/11, I received a letter from Citibank, South Dakota, about my Home Depot credit card. Problem is, I don't have a credit card or store card with Home Depot. The bank's letter referenced "changes" to my account and included a list of revised account terms.

They provided a phone number to call for info, but the recording first asks for an account number, and if you don't provide that, they ask for a social security number. I consider this phishing for personal info and will not provide my SSN to unknown parties. If you don't enter any data, they put you in voicemail hell and no one ever answers.