The Paws

The Paws https://thepaws.com/ Online Pet Supplies San Clemente, California

10th of May, 2011 by User129965

Below is a summary and emails to ThePaws.com; as of 05/11/2011 we have still received no correspondence about our orders, one of which we still have not received. We have placed 2 orders dating back to 4/9/11. We were under the impression that it would take 5-7 business days to receive our orders. We finally received one part of our order on 4/26/11; 17 days later, and have yet to receive the second order. We have placed numerous calls, left voicemails, sent emails, and have received no response. This is very dissatisfying as a consumer and due to the poor customer service, we have filed a complaint with the Better Business Bureau and warning everyone of this company. We received the RUFF 'n TUMBLE Dog Bed on 4/26/11. We used this bed for less than 8 hours and our puppy destroyed it; she's 8 months old. We have looked for a return policy, but was unable to locate anything. We would like to return this dog bed, as it's not as durable as advertised. We have filed a complaint (Complaint #9860xxxx - The Paws/ Online Pet Ventures) with the Better Business Bureau. Response from BBB, "We are currently waiting for the company to respond to your complaint." Order #7686 (Processing) ((STILL NOT RECEIVED))
Order Date: April 09, 2011
Order Total: $53.34
Products
3 x ROPE'M Stick; $5.97
1 x Air Squeaker Bone Large; $9.70
1 x Ballistic Tug - Large; $9.99
1 x KONG Flyer Large;$5.99
1 x Air Fetch Stick w/Rope Large; $9.70
1 x RUFF'N TUMBLE Activity Balls 2pk; $11.99 Order #7687 (Shipped)
Order Date: April 09, 2011
Order Total: $49.99
Products
1 x RUFF 'n TUMBLE Dog Bed - Black; $49.99

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Comments

4596 days ago by GolfingLady

I just called my credit card company to dispute my charge after finding a bunch of the same stories as yours. I'm afraid you only have 60 days to dispute charges however. I'm looking into who I should report them to in order to get their website shut down.

4337 days ago by Diane55

I too have requested a refund for my order on May 25 no response nothing all the same issues as others are reporting at all the same web sites!...I filed a complaint at BBB and RipOff.com...I hope they are shut down forgood! I have NEVER had such a bad experience as this with any other company!