Tim & Joni's |
Tim & Joni's Towing / Auto Recycling Joni Castine Very Shady, Unprofessional, Dishonest, Poor Customer Service, Determent to Community, Potential give |
29th of Aug, 2011 by User170994 |
It really is very sad when a person who serves her community with exception falls prey to shady characters like Tim and Joni of Tim and Joni’s Towing and Auto Recycling. As a 30 year professional I have to say I was quiet taken back by the behavior of Joni Castine one of the owners of Tim & Joni’s Towing in Epping, NH. My dear sister had her vehicle towed late one night this past August 2011. After calling AAA Tim and Joni’s Towing was dispatched, I am not sure if it was Tim Castine there or one of his workers as several calls to him at 603-234-6793 went unreturned after the incident. Well the driver came out and towed my sister’s vehicle from Raymond to Manchester, the driver told them at the beginning of the tow he did not have change for the 100.00 bill my sister had. When they delivered the vehicle in Manchester the same driver who was driving a Tim and Joni’s Towing Vehicle told my sister he did have change when my sister offered her a credit card. The driver took my sister’s hundred turned his back to her which was very surprising( he was obviously making sure he picked a counterfeit bill) turned back around and then presented a fifty dollar bill with some ones and a ten tomake the change from the tow. It was very dark and my sister never thought for a minute that she would fall prey to receiving a counterfeit bill. The next morning when the bill was passed for groceries at a local store the cashier handed it back after testing it with one of those special markers. We immediately contacted Tim and Joni’s Towing and Auto Recycling. There phones went unanswered for a week, I left several messages on both Tim and Joni’s phone numbers with no return call, I sent them two emails to no avail. I finally blocked my number from showing up on their caller ID and Joni Castine answered. I was very polite and explained the situation to her, her response was something I wasn’t expecting. She accused my sister (a real saint of a woman) of being dishonest and raised her voice. I was quiet surprised at her poor use of grammar and the English language. Honestly, I expected someone far more professional and certainly more educated running a business that had supposedly been around for twenty two years. Sadly, I know 3rd graders that have a better mastery of the English language than this woman did. Although her lack of education and refinement is certainly not the problem just disappointing. What is the problem is her clear and decisive desire to deceive as well as her company’s obvious corporate and dishonest conduct with their customers. I highly caution anyone before dealing with this company. My sister will recover from the fifty dollars but it is sad that people like Tim and Joni are taking advantage of decent, hardworking, socially responsible citizens like my sister. I am sure she was not the first and sadly won’t be the last victim to fall prey to villains like Tim and Joni’s Towing. If you visit their website don’t put much credit in the BBB accreditation, any research on the BBB will show their logo and approval mean zero as the BBB does not work for the consumer but the businesses they are supposed to report honestly on. |
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