Consumer reviews and reports on scam companies, bad products and services
Time Warner Cable
Time Warner Cable Road Runner Internet TimeWarner Cable Price Lock Guarantee Breach of Contract San Diego, California
11th of Nov, 2010 by User305823
September 15, 2009 I agreed to be put in a price lock guarantee with TimeWarnerCable for 12 months. This year I called in Sep inquiring about new deals, and the customer service rep said that since our contract was up, we could sign for a new price lock guarantee where we would be paying a few dollars more (I believe $3-5 more/month) but receive same service as we had plus premium movie channels. I declined and kept service as it was. Today, 11/11/11, I called to cancel my cable subscription, and keep my Internet, but at the new advertised price. They informed me I was in a price lock guarantee for two years. I advised them I had agreed to a one-year agreement, and that was also confirmed this September when the CS rep had wanted me to lock in again. The CS rep today said that was inaccurate, that they had never offered a 12 month price lock guarantee, and that if I cancelled my cable and Internet, I would be penalized $40. I asked to speak to a supervisor, and eventually after much tugging back and forth was transferred. She advised me I was in a price lock guarantee, but I would not be penalized if I kept at least one service (Internet in this case). I said fine, please give me the advertised special for Road Runner Internet Turbo. She said I was in a contract until September 15 2011 and if I changed, or cancelled service, I would be penalized $150 as I had allegedly agreed. I advised her they were conducting a breach of oral contract since I had agree to a 12 month contract which was supported by my call September 2010 when they wanted me locked in again. Furthermore, if I stayed with them for the Internet and cancelled my cable TV subscription, I would be locked in for another 2 years starting today. I inquired about the audiotapes of me agreeing to a 24 month price lock since I never had agreed to anything beyond 12 months. She said she needed a court order to release it. She advised me that she had not heard the tapes. Nor did she see notes of me being offered to re-sign a new price lock guarantee this year, even though she said I did call this year.


I find it atrocious that they will breach the agreed upon oral contract, not let me resign for a new price that is being offered, and on top of that stating I would be penalized if I cancelled now, which I is against the agreed upon 12 month contract I agreed to.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
7 hours 17 minutes ago by vpromeo
Marco Kowlowski Scam & Review - Fraudulent product
Can I be added to the class action lawsuit.??? His program that I purchased has done nothing for...
2
15 minutes ago by User35413
paulo.jorge.madeira - SCAMMER
Paulo Madeira Customer Care Lusitania Tradition .com +351 961 100 397 • ...
3
2 hours 31 minutes ago by Pav
cashforiphones.com - bait and switch operation
Qouted $387.00 for a mint condition Iphone 5s 32 gb phone but received only $59.00. Company will...
4
8 hours 29 minutes ago by Chris Bech
Real Estate Fraud - Chris Bech - http://romblonislands.com
If you would like to see my happy customers testimonials just search for chris bech investment dot...
5
10 hours 42 minutes ago by H-T
RADIUS MARKET RESEARCH GROUP----DENNIS PATTERSON - SCAM--DO NOT CASH CHECKS
Mine is very similar except it's another alias Dennis Jenkins with Rabin Research Company. Is...
6
20 hours 45 minutes ago by orbiellis
Ferrandino and Son, Inc Beware of Ferrandino and Son!!!...
I agree with the first complaint, I do lot sweeping for two walgreens and have bee waiting for...
7
20 hours 56 minutes ago by wiznaght peter
Nigerian Spell Casters - Scam
Love can be very tricky, and does not always work out how we would like it to. This can cause us...
8
23 hours 44 minutes ago by User21063
Sté Frères OUHADDOU s.a.r.l - scammer from morocco
>>> Sté Frères OUHADDOU s.a.r.l >>> Pour La Sculpture Des...
9
1 days ago by y2kmark
www.terb.ca - www.terb.ca is run by organized crime,pimps and shills
Hmm, all reviews on the site are a scam? No doubt some are, but it's clear that...
10
1 days ago by EnterpriseRentACar
Enterprise Rent-A-Car - Enterprise Rent-A-Car Accused of damages after returning...
ricky, Customer service and satisfaction are very important to us at Enterprise. I would like to...
ARDVERTISEMENT
Internet Removal?
www.InternetReputation.com
Learn now we can help you remove information from the Internet.
Need Removal?
www.ReputationChanger.com
Hides unwanted information from showing up on the internet.
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in