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| TopDawgElectronics.com Autero Poor product performance, co. wouldn't give refund. Pflugerville, Texas |
| 27th of Nov, 2011 by User876059 |
On 10/8/11, I bought a Bluetooth headset at a booth set up by TopDawgElectronics.com at the Z-Max Dragway, Concord, NC during a truck show. I used it awhile in the house, outside and while driving a car and a big truck. I did not like it's performance and sought to get a refund from the company that sold it to me. There was one phone number on my receipt and I guess it was possibly a cell number belonging to the gentleman who manned the booth, but who seems to be no longer with the company since I have never had anyone answer the phone. I looked up the phone number on the website which was on the packaging, which I never threw away. Below is a copy & paste of a word document that I just sent to VISA with a dispute claim. That is why it is indented at weird places and I'm not a computer geek, so I can't fix it. First of all, they only answer their phone with a simple “hello†and will not give their name if you ask for it. When you ask what company this is they ask you what co. you are looking for. I explained my dissatisfaction with their product to the screener on the phone and I eventually got the right person to speak with. His name is Antwon. After leaving a message for him to call me twice I finally made a call where he actually was the first to answer the call and I told him in detail why I did not want the headphone. He said I couldn’t get my money back since there was a seven day return policy and I was over that. I argued against that and he said it was right on my receipt. I told him I had
the receipt right in front of me and it did not say anything about seven days. He then told me he could stretch
it to 30 days but he said I was already past that. I corrected him since it was 11/1 and I bought it on 10/8. There was a long silence. He then told me he would check into it and call me back. Here are the issues I told him I have with the headset : The headset is too tight and gives me pain around the ears no matter how I wear it.
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The reception is not good – people sound
muffled, not clear.
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The people I spoke with on the headset said they
heard noise all the time. So, the noise
cancelling feature was non-existent.
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While wearing the headset all the outside noise
was shrill and gave me a headache.
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The charge cord was too short – only 40â€. When Antwon did call me back he told me they couldn’t do
anything about it, then offered to replacement with another product, which I
told him I wasn’t interested in. After
some arguing, he said he would send an email with instructions for sending it
back for a refund (a copy of his email is attached). The instructions were designed for people to fail at some point, in my opinion, so they would disqualify the sender from any refund. This email promised a refund for the headset
if returned in “like new conditionâ€.
Even their website (autero.com) claims a 24 hr. turnaround on RMA’s on the “support†page. If you look at the “contacts†page on autero.com it has the same address as topdawgelectronics.com has on their
“contact us†page. I followed the instructions and mailed it on 11/7. They received the headset on 11/10 according to the UPS tracking. I called to check up on it at 9:45 am on 11/15. They said Antwon would call me back in 15 minutes. I called again at around 11 am and was told he would call me back. I left another message at 12:30 and he returned my call at 1pm. He said an evaluation team had looked at it and they could not recreate any of the problems I had with the headset during their “evaluation†of the headset. This was another unpleasant surprise since I had done all that I was instructed to do in their email and now he was going back on his promise to refund it. I countered, “You couldn’t recreate the pain in my ears? You couldn’t recreate the cord being too short?†I then affirmed that the other complaints were just as real and I wanted my money back. He said they couldn’t refund it and they would have to send the headset back. I told him not to send it back to me since I didn’t want it. When he told me there was nothing he could do, I told him to send me an email of what he just told me. That email is attached with this paperwork. I would like a full refund of the headset for $86.59 + $9.69 for shipping it per Antwon’s instructions (a copy of the email is enclosed) for a total amount of $96.29. Thank you |
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