| Toshiba Notebook Support |
| Toshiba Notebook Support Center Toshiba Depot 1 year Warranty not being honored & dishonest customer service Milpitas, California |
| 13th of Jun, 2011 by User509659 |
| Purchased a Toshiba Satellite L455D-S5976 and less than 10 months later the LCD screen stomaterial pped working. Completely black. I called Toshiba, was connected with the "Repair Depot" and told a box would be sent to send it for repair. This was May 1st. The box arrived, the laptop was shipped. On May 12, 2011 I received an email from "Fiona Wen" and "Gabriel Belmonte" (@bizcom email addresses for Repair Depot)advising me that the LCD was not covered under warranty & to supply my credit card number for the repair of $250.30 for the LCD plus $60 for labor. I emailed back that the whole computer is under warranty & I'm not paying for that. Approximately 10 days later the laptop was returned to me. Opening the box, I found the lap top was not packed securely. The styrofoam packing material was in the bottom of the box with the lap top thrown on top. Opening the lap top I found gravel & debris throughout the keyboard. It started up & the screen worked for approximately 45 minutes. A few hours later when turned on, the screen was back to pitch black. I called Toshiba/Repair depot at the number on the repair paperwork, and was transferred around. Every rep spoke broken english with thick accents & was hard to understand. I was told to remove the battery & unplug the power cord, hold down the power button for 60 seconds..etc.. nothing worked. I was then told that a customer service manager would contact me. A week passed without a call. I called again & spoke with another representative who told me a case manager would call me back. I asked them what do I do with the laptop to get it fixed.. will they send me a box? They said wait for the return call. I got no call. After 5 calls in 3 weeks, I spoke to Jasmine, Riyalou, Natizizad & Israel who all told me Gretchen was my case manager assigned to me. I was assured Gretchen would call me within 48 hours. After waiting 10 days I called. After being on hold for 45 minutes I spoke with Neil. I gave him the run down (as previsouly mentioned) and now he says they have had issues with the repair Depot & that they'll have Nexicor send me aI box to ship the laptop in for repair. I read him the email from Fiona & Gabriel asking for my credit card number for the $250.30 LCD plus $60 labor, and he said he was going to report it. So now, I wait for another box. This "repair" ordeal started on May 1, 2011. It's June 14th & I still have a broken laptop and am not being assured that it will be fixed. |
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| In May, 2011, I purchased a Toshiba Satellite A660-ST2N03 from Toshiba Direct. When I touched the hyphen key, often the character was not exhibited on the screen. At other times, when I touched the "p" key, the character not only failed to appear, but the print frame appeared instead. Other strange things like that happened as well. I contacted Tech Support and was advised that a box would be arriving shortly, in which I could transport the laptop for repair. I did so, and it was returned to me, supposedly "repaired" as both the keyboard and the hard disc drive had been replaced. The problems were NOT repaired. I again called Tech Support and, again, another box was sent. I received a message today from the Repair Depot informing me that the keyboard and hard disc drive were again replaced. Hmmmmm. One would think that, if the personnel at the Depot were actually taking seriously the complaints, the same actions would not simply be repeated. As it stands now, I am waiting for the arrival of my laptop. If it continues to manifest the same problems as it has, I intend to charge back the purchase. This is a BRAND NEW computer, made by the illustrious TOSHIBA CORPORATION, and it was unquestionably flawed when I received it the first time and when I received it after the first "repair." I'll not go through the charade again. A word of caution. Be careful buying from Toshiba Direct. |
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| I first purchased my Toshiba Satellite A665 on Dec 11, 2010. By May 2011 it was revealed I had LCD issues with this Toshiba Laptop. Sent Laptop to be repaired by Nov to Toshiba's Notebook Repair Depot at 1171 Montague Expressway Box 1235, Milpitas California 95035. Company called BizCom is a 3rd party contract repair for Toshiba. The only issue I had with my Toshiba Satellite Laptop was the LCD/Display issue. All 4 USB ports on my notebook computer had no prior damage when shipped via FedEx. After BizCom received my laptop a technical support rep named (TAIS ) Gabriel Belmonte (408-262-1732) contacted me via email to say my USB port was damaged and it would cost me $114.00 for parts, labor and repairs. He also supplied photos of the USB port damage. He advised me to contact Toshiba's Customer service number to deal with the issue. I had no choice but to pay $114.00 for damage to my laptop by BizCom technicians in order for them to repair it. Currently, I have filed a BBB complaint against Toshiba's Repair Depot & Bizcom-US. |
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