Consumer reviews and reports on scam companies, bad products and services
TruGreen ChemLawn
TruGreen ChemLawn Asked for Flea and Tick spray - DID NOT GET IT! Lexington, Ohio
28th of Apr, 2011 by User848075
In approximately mid March, I received a phone call from TruGreen asking me if I'd like to receive their services this summer. Part of their sales pitch was "we service a few of your neighbors and would like to service your lawn as well" I asked if they treated for fleas and ticks. This is my main concern because I have 2 dogs and 4 cats who go outside often. I also have a 9 year old daughter that is very active during the summer and I'd like for our back yard to be as safe as possible. In addition, I expressed that we just moved into this house last fall and since it's a nice house, I'd like the lawn to match. The sales rep assured me that they would come out to my home and treat my lawn for crab grass, dandelions and weeds as well as flea and tick prevention. Sounded good to me, so I agreed to their terms of service. A few weeks later, we fell into financial hardship. Some unexpected things came up and I called TruGreen back to cancel my service. Again the sales rep was very pushy, and insisted on keeping me as a customer (even though at this point they had never done any work for me) She offered a 50% savings off of my first lawn treatment. A little hesitant, I agreed once again. April 15, TruGreen showed up at my house BEFORE 9am. I was on my way out the door to go to physical therapy and take my daughter to school. On my way out I asked David (the TruGreen guy) if he was treating for fleas and ticks. He said "yes, if that's what is in your order, then that is what I'm here to do". Satisfied, I left and went on about my day. One week after TruGreen "treated" my lawn, my daughter found a tick on her pants. I was a little confused on how this could be since our lawn was just treated. However; she had just came back from her grandma's and perhaps she got it out there. No big deal. I killed the bug, lit it on fire, balled the charred remains in a paper towel and threw it in our trash bin. Bugs scare me, so I don't mess around! April 26, my daughter was headed for bed. She ran out of her room freaking out and wanted me to feel her head because there was a "bump" on it. A bit annoyed, thinking this was a tactic to not go to bed, I humored her and checked out the mysterious bump and found it was a TICK!!! Being the middle of the week, she had been at home all day (except for school where they are NOT allowed to play near the woods). I broke Mom Rule #1 (don't freak out) and freaked out calling everyone in my phone directory including the local hospital to find out how to safely remove the tick. The next morning, I called TruGreen at 9AM and told the manager on duty of my issue and wanted a full refund of my money. I also canceled my service and told her that they were never to touch my lawn again. She repeated herself several times saying "we offered you a discounted rate" my response to that was "I know, and I was appreciative UNTIL my daughter got a tick in her HEAD!!!"
I really did try to remain as calm as possible during the course of the conversation because I am aware of the fact that you cannot have a battle of wits with an unarmed person. After approximately 20 minutes of this back and forth conversation, I finally told the manager to do what she had to do and I would do what I have to do by submitting a report to the BBB. And another side note... I STILL have dandelions in my yard. TrueGreen ChemLawn: EPIC FAIL

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