| Urban Active |
| Urban Active, Poor customer service! I felt completely scammed and undervalued as a customer. Florence, Kentucky |
| 6th of Sep, 2011 by User323126 |
| I had the worst possible experience with UA, and I'm super disappointed because my gym time is extremely important to me. Roughly a year ago, I moved to the area and signed up for a membership. They were extremely pushy about getting to me sign a contract, and it was vital for me to go month to month because I was not sure how long I was going to be in the area. Finally, we agreed on a rate. The were also extremely pushy about the tanning, which was something I was not sure about, so, they gave me a card, of which I still have, that gave me 30 days to try the tanning services. I never used the beds. Not once. About 3 months ago, I was looking over the statement for my credit card and saw UA had been charging it every month. They were also charging my bank card, so I called assuming they were accidentally double billing me. When I called, I they claimed they were charging my credit card for tanning services. I still have not received any firm answers for them. Apparently, my contract had tanning on it, however, I EXPLICITLY stated I did not want tanning, therefore, they pushed the 30 day trial card on me. I have been paying for tanning since day one. I should have watched my credit card bill better, I admit that, but it felt so tricked and deceived. Why would they give me a trial card if I was already paying for it????? I have been trying to solve the issue for months, and no one can help me. I get redirected and redirected and corporate is a JOKE! I am through. I am canceling my membership and warning everyone I know not to do business with them. The sad part is that I'm not the only person I know that has had serious problems with them. A good friend of mine was always double billed, another had the front desk offer to watch his expensive sun glasses and when we came back for them after the workout, they had been stolen. Their excuse: you should not have left them at the desk. THEY OFFERED! If they were any sort of an honorable business and wanted to keep my business, they would refund me for the tanning. If they had treated me with respect, I would have probably stayed with them for a long time. I'll never go back. |
|
|
|
|
Dear Urban Active Member:
We came across your post and were concerned of your experience within our Florence location. We would like very much to reach out to you regarding this matter and to discuss it further with you however we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please contact the Florence club and ask for them to supply you with the email addresses on the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness as we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us. We apologize for the experience and inconveniences that you have received thus far. We hope that with further communication and review we can have this matter resolved to your satisfaction. |
|
|
Post your Comment
|
|
|
