Consumer reviews and reports on scam companies, bad products and services
US Direct Express
US Direct Express Direct Express YOU CANNOT EVEN ACCESS ACCOUNT INFORMATION PAST 90 DAYS Austin, Texas
15th of Jan, 2011 by User557696
I have a court order stating that I need to produce a copy of my income deposits and where that money goes from those deposits. I MUST have those documents in to court with me by my February 2011 court date. Two weeks ago I called Direct Express and requested those documents dating back to July of 2010 because I could not access them online for my attorney. The man I spoke to said that he would put in that request and I should recieve it in 5-7 business days. Two weeks later I still have not received them. I called today and they said that their system only allows them to go back 90 days and that is all that they can send me and was sent out. I advised them that I have a court order and need that statements dating back to July of 2010 and I was told sorry, can't do that. What is the purpose of having a service that claims to be safe and secure and you cannot even tell, give to me, or allow me to access any information in reference to my account past 90 days? I have a court order, I HAVE TO BRING THIS TO COURT!! They are telling me that they cannot produce this even with my court order when I can get a prepaid card account and can get information on my account dating back to the very first year I opened it. This is supposed to be ran by the government and it is really sad that this is truly a total scam. They cannot refund money when it is taken out fraudulently, and some transactions say declined but have actually been taken out of the account. THIS IS NOT WHAT I SIGNED UP FOR!! I need my documents for court and if I can't get them then they need to explain this to the Judge when I get to court because I WILL be calling them when I get there!! It will definately be a priority this week to get my benefits into a new more STABLE account. But I should have known that anything involving the government would be jacked up like this.


Comments
1180 days ago by Jazzbebeya
USDIRECTEXPRESS MASTERCARD BEWARE-this card IS NOT A LIGITMATE BANK CONNECTED CHECK/DEBIT CARD! www.usdirectexpress.com is NOTHING MORE than a "PRE-PAID" debit card: and is ONLY SPONSORED by Comerca bank. The usdirectexpress Mastercard is NOT FDIC INSURED against loss, theft or erroneous charges. The usdirectexpress Mastercard is ONLY a PRE-PAID DEBIT CARD & there fore it DOES NOT FUNCTION LIKE A REAL MASTERCARD CHECKING ACCOUNT LINKED DEBIT CARD or CHeck Card- therefore, the card cannot be credited back charges without a FAXED Merchant refusal of pending charges letter on the MERCHANT"S letterhead. Any dispute of erroneous charges, double debits from the account holders funds may take anywhere from a MINIMUM of 5 BUSINESS DAYS to reverse & ONLY WITH appropriate MERCHANT verification for "RELAESE OF FUNDS ON PENDING PURCHASES" to be credited BACK to said account holder. If the charges and double debits are CLAIMED by the MERCHANT- then it can take up to 30 days MINIMUM to effectively, if EVER, reverse disputed charges & then credit to account.

IF YOU are an account holder with usdirectexpress the BEST thing you can POSSIBLY do to ensure the security of your account funds and transactions is to open a REAL LEGITIMATE BONA FIDE BANK CHECKING &/OR Savings account with a REAL (not Virtual-online soley) GROUND located FDIC insured STABILE Bank with a history of longevity in the banking industry & CLOSE your usdirectexpress online banking account. THEN realize the ONLY way to "Make a Difference" is to "GET ACTIVE AND TAKE ACTION!" write your government officials and tell them & hold them ACCOUNTABLE for establishing a real Bank- banking relationship... rather than a fly- by-night flim-flam pre-paid virtual reality e-bank pre-paid debit card dispenser like usdirectexpress online e-bank for pre-paid debit card. In truth this is NO DIFFERENT than a VISA or MasterCard PRE-PAID RELOADABLE GIFT CARD- it is just as UN-secured & vulnerable to theft, loss & erroneous charges.

The ONLY way NOT to fall VICTIM to usdirectexpress is NOT to use them OR use them ONLY long enough to get you first funds and as soon as those are credited, go to a real bank, open an account, have them EFT (Electronic Funds Transfer) the ENTIRE Balance out of usdirectexpress account and into your new FDIC insured REAL bank and then, ONLY after pending status of said transaction has changed to paid debit THEN close the usdirectexpress account, DEACTIVATE the usdirectexpress prepaid MasterCard debit card & dispose of the card where it ultimately & permanently belongs- in the GARBAGE!
1072 days ago by Bryonhowley
Stupid moron you could have gotten paper statements and had that info yourself with just 4 clicks of the mouse! But then that would mean you would need more than 2 brain cells working and you seem to have none!
887 days ago by Looboo22
Thank you " Stupid Moron " ! Your information was truly valuable ! I have fallen into the same catagory with you ! However I requested that I be notified if my account get below a certain amount they complied once ! I asked for paper statements at end of the month I was sent one for March and one for April ( which it was another March's statement ) go figure ? I guess we would be morons if we can't manage to get this great financial institution online or on the phone for months to check our accounts ! Hmmm I'm thinking somebody calling you names must work for them or just rude because of you trying to help others not to make the same mistakes. I appreciate you and hope you got it resolved ! Another SM that has your back !! You do know we are not SM's but concerned consumers ?

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