| US Directory |
| US Directory Direct Billing Harrasing Calls, Bad and Shady Business Practices, Hang Ups, Tons of numbers Boca Raton, Florida |
| 8th of Mar, 2011 by User648537 |
| US Directory's corporate office is in Boca Raton, FL. Our company has been harassed by them for several months now, and I strongly recommend anyone dealing with this to read our post and take appropriate action. US Directories is a company of Direct Billing, apparently along with Xacti LLC. US Directories representatives have called us repeatedly INSISTING to speak with the owner of our company. The reps have told us numerous things when we ask how they came to have our number, including that we currently advertise with them or that we requested additional information to advertise with their website (none of which is true.. US Directories apparently monitors various websites and targets companies to harass them in signing up for their advertising). When an owner is not available, US Directories rep hangs up only to call back the next hour, or next day, or next month, or all of the above (we've had it all done, and several times they've called every single day). I have repeatedly called the 800 or 888 number back when a rep hangs up in order to get our name taken off their calling list as well as to complain about their rude business practices (eg: being hung up on). US Directories has MULTIPLE numbers they call from, and they are in many cities across the US, but their corporate office is in Boca Raton. Today they called from 888-880-8518. We have called numerous times to be taken off their calling list, but still receive harassing calls. Today, we called (561) 989-7400 which is the number listed for US Directories on the Better Business Bureau. The receptionist answered with "Xacti" being the name of the company. I requested to speak to the owner (as they do with companies they contact) and was of course refused. I was told the name of the highest person I could write was Mr. Oesterlund, but all calls went through his secretary, Ms. Wyler. I was placed on hold for Ms. Wyler, and stayed on hold for over 10 minutes. I called back and explained to the receptionist (again answered with "Xacti") that no one had answered. She then told me Ms. Wyler was on a conference call, and transferred me to Mr. Martinez X122. Mr. Martinez informed me he was a supervisor who took calls of an escalated nature. Our advise regarding this company is to notify the BBB in Boca Raton and file a complaint, call your local police department regarding the harassing phone calls, and call their corporate office above to make a complaint about their practices. The BBB has received 78 complaints in 3 years (as of today 3/9/11) regarding this company, but that's ONLY the people who take the time to complain and know the main company info. |
|
|
|
Post your Comment
|
|
|
