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UTILITY TRAILERS OF DALLAS unauthorized work, padding the bill, AND MORE Dallas, Texas
2nd of Jun, 2011 by User144820
We sent in a trailer with the instructions to "Check & Advise" on brakes, and air leak, to install 4 auto slack ajusters (WE supplied the ajusters) install some lights (we supplied the lights) and to "Check & Advise" on the lifgate. and tl let us know what it would need and the cost, now mind you there was NO signed work order as they were to call with the costs. 2 weeks later we got a call from Debra Smith, who said the trailer was ready, and the bill was over $8,000 dollars. NONE of the work was authorized, did all the brakes, they added shocks, the NEVER touched the air leak, they DAMAGED the door on the reailer and there "Shop techs WIPED there GREASY HANDS on the inside of the trailer. They would not release the trailer even though we had an account, it had to be paid for right then. Upon picking up the trailer the Driver pointed out the Grease, the Damage and where they did items that were not even requested. He (Matthew Strong) said "sorry" but offered NO assistance in repairing the damage ofr the "PADDED" Bill. When asked who authorized the repairs, his response "anytime a trailer ciomes in we do what WE think it needs!!!!! We have filed a CRIMINAL COMPLAINT with the Dallas Police Department, The Texaa Att. Generals office. ALL TRUCKERS, COMPANY AND OWNWER OPERATORS ALIKE, STAY AWAY FROM THESE THIEFS, THEY WILL RIP YOU OFF. Contact us for more information, we will GLADLY share ALL the paperwork

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