Consumer reviews and reports on scam companies, bad products and services
Verizon
Verizon Suspended Service Billing San Jose, California
15th of Jun, 2011 by User292371
I have a MiFi device through Verizon. I haven't used it, so I wanted to cancel it, especially since my 2-year period had expired. Instead of cancelling it, I suspended it, without accumulating charges. I did not know what this actually meant --- the suspension would only last 3 months, and then I would start being charged again, AND, the 2-year period (originally over in May) would be EXTENDED the period of suspension! I saw that I was being charged for the MiFi after suspending it, so I e-mailed Verizon to complain. They called me back and told me that they would credit me the amount on the bill BUT if I wanted to cancel I would have to pay early-termination fee. I said that the 2-year period was over. They said that it had been extended until August, and it would cost me $70 in early termination fees.
This was not evident when I suspended -- I don't remember this being explained when I said to suspend the service on-line.
If you want to CANCEL a line, you are forced to call in.
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