Consumer reviews and reports on scam companies, bad products and services
vivint
vivint APX Scam, beyond poor service, buyer beware! Provo, Utah
3rd of May, 2011 by User946029
This is the worst customer service I have ever received. Worse than Direct TV. I entered a three year contract. I had the sales person write on my contract that I could cancel at any time. I set it up so that they had to bill me via mail instead of taking money directly out of my account. That was the smartest thing I did. My three year contract ended May 3, 2011. On March 8, 2011 I called to cancel services. Because I could not remember my pass code I was unable to complete business at that time. I was on the phone for approximately 20 minutes - most of that time holding. Mid-April I sent them an e-mail through their website reiterating that I wanted to cancel services. Their e-mail stated that they would respond but I never heard from them. Because I went through their website I did not have a copy of the email I sent. I called yesterday to follow up because I didn't hear from them. I found out that even though I attempted to cancel long before the 30 day notice, they automatically renewed my contract for another year. I could understand if it was a month-to-month basis but for a year? Come on... I talked to 5 people. These non- customer friendly reps must be trained to say "No". I heard no in more different forms than I have ever experienced. Ibwas even told when I requested to speak to a manager that I would be wasting his time because the answer would be no. I spent an hour on the phone. Their tactics are the following: a) place you on hold hoping you hang up in frustration, b) place the blame on you for not following procedure that was in fine print in a contract you signed 3+ years ago, and c) wear you down emotionally. For a year of service I would have to pay a little over 400.00. I told them to cancel my service, bill me in full and expect a law suit to follow since I had documentation showing that in good faith I had tried to cancel long before the 30 day notice was up. I asked the manager if financially it was worth the 400.00? I did get out of the renewal but if I hadn't called prior I think I would have been stuck with this bill. I also promised them I'd spread the word regarding their abominable treatment of their customers. This is an unethical company. I am glad to be rid of them.
Comments
828 days ago by Jogncc
They are bottom feeders. I know of many folks in Corpus Christi, Texas, who received the same lack of service.
686 days ago by SnakeMama
Blatant liars and professional con artists. They use intentionally altered facts, intimidation, and scare tactics to manipulate you into a long term contract. They are so bad that our Chief of POLICE had to call his own officers to get a sales rep off his porch! Our community was raped of it's money and self respect - We even voted for and passed new laws to protect us from having these predators come back and abuse this town again. The damage is already done as it is though for many - They will not even let people off of contracts if they move and can not have Vivint installed where they live. Stay away from these professional liars, cheats, and scare tactic using brutes! The sales rep I met was impressive on his tactics, very impressive on how good he was with words - I kept saying no and it kept pi$$ing him off more and more - I finally ordered him repeatedly off my private property - He left, hollering all the way down my driveway shoutting about how stupid I am to not want the system.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
13 hours 55 minutes ago by cassie_10
williams - i need a spell caster that will bring back my ex ungently...
Hello I am Elena Jerry, I am out here to spread this good news to the entire world on how I got my...
2
21 hours 2 minutes ago by soultion
Spell caster - how i got back my husband
>Hello my name is Irene from USA I never >believe in love spells until I experience...
3
22 hours 17 minutes ago by ann1111
Spell caster the brings back Ex back URGENTLY and immediately - Spell caster the brings back Ex back URGENTLY and...
I am Mrs ANDERSON ANN from USA, i want to share a testimony of my life to every one. i was married...
4
1 days ago by tricia01
QUEEN - TRUTHFUL AND RELAIBLE SPELL CASTER:shakesspear23@yahoo.com
My name is Tricia Alex, am from USA. i want to use this opportunity to thank my great doctor who...
5
1 days ago by LinksGolf
Golf Digest Planner - False Advertiser Poor Business Rip Off
Golf Digest Planner which also goes as J Ryder Group gives the worst customer service because they...
6
1 days ago by LinksGolf
Hole in One Clearing House Dennis Chase - Business Fraud Defamer Cheat and Double-Dealer
Hole in One Clearing House has attempted to defame others while seeking to establish his new...
7
1 days ago by nancy2
spell casting - some spell casters are scams but odogwumalaika@gmail.com...
HELLO, I'm maryjane, From United States. I wish to share my testimonies with the general...
8
1 days ago by jerionroy
6 month payday loans - 6 Month Payday Loans- Search out Relieve Your Urgencies...
2000 pound loans is a professionally managed financial help out which is especially meant for any...
9
2 days ago by clara james
INSTANT RESULT WITHIN FEW DAYS. LOOK NO FURTHER DR KURUMIJE THE GREAT SPELL CASTER IS REAL - THANK YOU DR KURUMIJE FOR HELPING ME GET BACK MY LOST LOVE...
Hello What a great and wonderful testimony. I am Kate Morrison from northern ireland, i want to...
10
2 days ago by karensr15
I ordered a 30-trial TV offer from the Neat Company on...
i purchased the Neat nd100 in 03/21/2013. It was installed on 03/24/2014 and used it to scan 1...
ARDVERTISEMENT
Internet Removal?
www.InternetReputation.com
Learn now we can help you remove information from the Internet.
Need Removal?
www.ReputationChanger.com
Hides unwanted information from showing up on the internet.
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in