Consumer reviews and reports on scam companies, bad products and services
vivint
vivint APX Scam, beyond poor service, buyer beware! Provo, Utah
3rd of May, 2011 by User946029
This is the worst customer service I have ever received. Worse than Direct TV. I entered a three year contract. I had the sales person write on my contract that I could cancel at any time. I set it up so that they had to bill me via mail instead of taking money directly out of my account. That was the smartest thing I did. My three year contract ended May 3, 2011. On March 8, 2011 I called to cancel services. Because I could not remember my pass code I was unable to complete business at that time. I was on the phone for approximately 20 minutes - most of that time holding. Mid-April I sent them an e-mail through their website reiterating that I wanted to cancel services. Their e-mail stated that they would respond but I never heard from them. Because I went through their website I did not have a copy of the email I sent. I called yesterday to follow up because I didn't hear from them. I found out that even though I attempted to cancel long before the 30 day notice, they automatically renewed my contract for another year. I could understand if it was a month-to-month basis but for a year? Come on... I talked to 5 people. These non- customer friendly reps must be trained to say "No". I heard no in more different forms than I have ever experienced. Ibwas even told when I requested to speak to a manager that I would be wasting his time because the answer would be no. I spent an hour on the phone. Their tactics are the following: a) place you on hold hoping you hang up in frustration, b) place the blame on you for not following procedure that was in fine print in a contract you signed 3+ years ago, and c) wear you down emotionally. For a year of service I would have to pay a little over 400.00. I told them to cancel my service, bill me in full and expect a law suit to follow since I had documentation showing that in good faith I had tried to cancel long before the 30 day notice was up. I asked the manager if financially it was worth the 400.00? I did get out of the renewal but if I hadn't called prior I think I would have been stuck with this bill. I also promised them I'd spread the word regarding their abominable treatment of their customers. This is an unethical company. I am glad to be rid of them.
Comments
1492 days ago by Jogncc
They are bottom feeders. I know of many folks in Corpus Christi, Texas, who received the same lack of service.
1350 days ago by SnakeMama
Blatant liars and professional con artists. They use intentionally altered facts, intimidation, and scare tactics to manipulate you into a long term contract. They are so bad that our Chief of POLICE had to call his own officers to get a sales rep off his porch! Our community was raped of it's money and self respect - We even voted for and passed new laws to protect us from having these predators come back and abuse this town again. The damage is already done as it is though for many - They will not even let people off of contracts if they move and can not have Vivint installed where they live. Stay away from these professional liars, cheats, and scare tactic using brutes! The sales rep I met was impressive on his tactics, very impressive on how good he was with words - I kept saying no and it kept pi$$ing him off more and more - I finally ordered him repeatedly off my private property - He left, hollering all the way down my driveway shoutting about how stupid I am to not want the system.

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