Webjet.com No refund for their error! Tampa, Florida

28th of Sep, 2011 by User348538

I bought 2 roundtrip tickets from NYC to MEX. Every airport has a three letter code. The NYC code is defined as ALL airports in NYC. The MEX code is defined as Juarez International Airport in Mexico City. I purchased the cheap tickets quickly because of their low price. I later found out that I was not going to MEX but to TLC (Toluca airport in Toluca, Mexico). The webjet.com search provided me with false listings. I did not even tick the box option that asks to include â€œAirports within 80 miles.â€ MEX should just be Juarez International airport and not include Toluca in its results. NYC includes all airports because it says NYC â€“ ALL AIRPORTS. This is not MEX- ALL AIRPORTS. Itâ€™s like a searched for JFK and it gave me Newark airport, 50 miles away as a result. I called yesterday afternoon and complained to the phone operator. He told me I have to pay $50 per ticket to cancel. I told him that the search provided me with wrong information. This does not happen on any other travel website. He did not care. I asked to speak to the supervisor. I spoke with the man and he would not acknowledge the problem. He blamed Orbitz.com because they use Orbitz.com search engine. I did not find this problem on Orbitz.com. I told him that I will not pay the $100 cancellation fee and asked the company to fix the problem for future users. A day later I searched what I searched for when I booked and the false results were magically solved! I want to cancel my tickets, have my money refunded and not pay the $100 cancellation fee.

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