White Castle False and misleading Massapequa, New York

10th of Oct, 2011 by User310701

Recently I had the bad experience of visiting this White Castle. I have been visiting White Castle since forever. Upon ordering my food I asked for the senior discount which White Castle boasts they offer. I was humiliated by the staff at this location. So later that afternoon I called their corporate who apologized and further stated it was their policy to offer Senior Discounts and went on to say how she would correct that situation and sent me a letter of apology. After a week or so I received their letter of apology with a coupon attached for my problems. Several weeks have elapsed and I felt in all fairness it was an honest mistake so i stopped in once again and repeated my request for a senior discount, to my dismay I was treated worse then the first time sort of like we are now going to get even. Of course I called the corporate office to lodge another complaint. Yes they did offer to send the 10% voucher but are they aware that it is not the discount in its self rather the embarrassment.

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Comments

4298 days ago by Sailor3333

I had a similar experience at the Toms River, NJ White Castle, but was not humiliated. No one there had ever heard of WC having a senior discount. A guy standing behind me showed me a printout listing senior discounts, among them WC's 10%off(62+) -- this was not from WC. WC's website makes no mention of it that I could find. I do wonder whether to person you spoke with had the authority to make that representation. That you got free coupons is perhaps a standard way of having WC staff deal with any dissatisfaction. Can anyone find something official from WC.