WPMUDev Terrible customer service Internet

23rd of Sep, 2011 by User402459

This company has good intentions, they are not fraudulent, but their advertising is misleading. They promise manuals & live support and deliver the bare minimum to meet the definition. Manuals are a joke. There are no guidelines for integrating their own plugins with each other. This is NOT a site for a person who thinks they will build a website in a month. Expect many months of full time work, loads of trial and error sessions to get things to work since there are no manuals. It frustrates so many users when they pay the monthly membership fee and realize that their customer support questions are IGNORED or left unanswered for days, weeks and MONTHS. This company needs to either hire more people or seriously put some effort in to their manuals and customer support, because the potential to be great is there but enough customers get frustrated at their service and the more of these complaints they''ll see surfacing on the web and stifling new subscriptions. Like other disgruntled users, I have canceled my recurring billing and am on the verge of replacing their Membership plugin- that I have tried to get to work for months- with a free Wordpress version.

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