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www.fastgrowingtrees.com
www.fastgrowingtrees.com fastgrowingtrees.com Trees shipped 5/24/11 and were Dead 6/24/11. I made sure I communicated with www.fastgrowingtrees.com r
11th of Jul, 2011 by User721347

Trees shipped 5/24/11 and were Dead 6/24/11. I made sure I communicated with www.fastgrowingtrees.com regarding the issue in the interim. End result, 2 of the 3 Thuja Green Giant's purchased are dead, very poor customer service. Fast Growing trees Homepage has a logo that reads "ONE YEAR GUARENTEE 1 YEAR" That made me comfortable enough to not read the fine print. That was a mistake on my part. The first call I made was a clear indication to me as to how I would be treated in the end. I explained to the "supervisor" that two of the three Thuja Green Giant trees we purchased were dying and that my Husband noticed they didn't look perfect when taking them out of the box, but he hoped they would be fine, she came up with one excuse after another as to the possibility of why. "Too much water, not enough water, type of soil, air pockets in the soil etc., etc." I told her we have 4 acres with Beautiful, Healthy evergreens of various species so that she would be clear in understanding we are very intelligent individuals with substantial experience and knowledge in the planting and landscaping arena. She said "fertilize them to try and get them to green up...and if no difference call mid July and we can start the replacement process." I called July 12th and stated that we simply wanted to have the two dead Tunja Green Giant's REPLACED with two new, living ones." This supervisor told me that after I take a photo of the dead tree's and click on their replacement authorization application link, upload the photo's and give a reason for wanting them replaced, that we would receive a 75% coupon to use on their site." I said your homepage has a logo that reads ONE YEAR GUARENTEE 1 YEAR, she replied "I don't see where it reads ONE YEAR 100% GUARENTEE?" At that point I basically let her know that I had better things to do with my time than to try and match wits with her, and also let her know that I would notify the BBB and everyone I could via reviews etc., to warn people of the very poor, could care less attitude they have at fast growing trees and to let people know to be sure to read their fine print! I do business with many retailers and have never been told that I would receive 75% back of my 100% given if I'm not happy or if there is a problem, especially in such an incredibly short period of time. Not only would I absolutely NOT recommend fast growing trees The ONLY reason I will accept their "coupon" is so I can donate something that I'm hoping will survive to a local park. Donating will help recoup the feeling of our actual loss. Loss of money and time. A fair settlement would be to receive Two Healthy Thuja Green Giant Trees that we paid 100% asking price for to replace the Two Thuja Green Giant Trees that were dying 2-4 weeks after planting and are now dead And an apology from the owners of fast growing trees for the "could care less, smart attitude" of the employee/supervisor they have representing their company.

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