www.Stay123.com

www.Stay123.com Do not affiliate yourself with this company's hotels. Internet

19th of Mar, 2011 by User293541

The company advertises on the web certain hotels that include free parking while away on cruises, etc. The company also advertises free shuttles to cruiseports "on demand." They take a deposit from you and then the remainder of the cost is unknown as to who or when you will be billed by. Upon registering at their recommended hotel they completely deny an affiliation with the company, deny the advertised benefits and you end up having to pay for the "free" shuttle. No receipts are given by their hotels. No apologies. No refunds.

Track this Report 1 Comment | Post a Comment

Comments

4272 days ago by Stay123.com

FROM THE OWNER OF STAY123:
Thank you for your comments. If you contact Stay123.com, we'll be so happy to address this matter and resolve it for you right away with the hotel. We stand behind the hotel inclusions listed on the our advertisements. However the accuracy of your comment is somewhat limited..Yes we offer nationwide hotels in the US and Canada that allow long term park parking and include shuttle service, which is in some cases free or discounted. Not all the properties include a free shuttle and those that charge have clearly indicated the itemized costs on the their main pages Before You Book.

Your advance deposit was billed as a Portion of your Total cost, as it was clearly specified on your written confirmation and receipt. The hotel collects only the difference/balance when you arrive. If you cancel your reservation the deposit is credited back.

I'm terribly sorry that you were disappointed, but if you will contact us Toll Free 888 511 9939 or email us at the address indicated in our contact info at Stay123.com. I personally guarantee that we will have this matter resolved to your 100% satisfaction.