| Xing Ag |
| Xing Ag Threatening behaviour and poor customer service Hamburg, Germany |
| 20th of Mar, 2011 by User139398 |
| Some time ago I was the victim of a fraud involving the use of my business details to obtain (fraudulently) services from the Xing business social networking site. I reported the fraud through my bank who investigated it and confirmed the fraud, refunding the money to me and informing Xing of the reason for non-payment. Some months later I received a rather threatening letter from Xing in the form of the "third" payment reminder (the first I had received -I assume the other two went to the fraudster's e-mail account) and notice that, in the absence of payment, a debt collection agency would be notified. This morning (9 months after the original debt was "incurred") I received letters from the agency demanding payment. It remains to be seen whether or not I can persuade Xing to desist but it worries me that they are prepared to go this far over a debt I did not incur and for which they have offered me no justification. They did profer evidence to the bank but the bank's fraud department, who have not shared it with me, did not consider it sufficient - I am sure they are right. I would avoid even registering with this outfit. There is clearly a risk that they will misuse information to try to extort money from you and the service they offer is far better delivered by more mainstream organisations like . |
|
|
|
|
Hey User139398
Thanks for your post.
XING AG is also chasing me for some subscription I did not want to make. Has your issue with them been finally settled? Your help on this would be much appreciated.
I totally agree with you, they better be avoided. Once they have got your bank account details they will try to do whatever to take your money by forcing you to buy their product even if you don't want to buy it.
Looking forward to hearing from you.
Kind regards |
|
|
|
If you never registered on the site and your detail were used, then all you have to do is contac them and provide them with proof that your payment data was stolen and used on their site!
Once the information has been reviewed and is legite they will in fact cancel the outstanding claim. Otherwise how else would you expect a company to know that you are telling the truth.
Anyone can just say that they never signed up for something hoping that they can get out of the contract even though they did in fact create it.
However your case is different.
I am sure that XING has not misused your data to extort money. How the hell do you expect a company like XING or any other company to have your billing information? Im sure you would agree that this is impossible. Its only that someone took your date and registered on their site and entered your date. So of course you would receive the reminder by post.
Stupid people! |
|
|
|
XINGUser
Perhaps you should have referred to their terms and conditions 6.2 https://www.xing.com/terms#6
No one has forced you to pay for anything. You forced yourself as you accepted and agreed their terms and conditions. It is your own fault if you did not tell them to cancel before a renewal.
The same thing would happen with any other company. Example is a gym membership. If you sign a contract for one year and then you do not go for the last 2 or 3 months because you have no time etc. and you do not tell them that you do not want to continue before the deadline, they will also renew your contract,
People should start acting like adults and take responsibility for their actions instead of always putting the blame on someone else or on poor customer service.
A customer service person is to help and support your request, they are not there to break the rules on your behalf if you did not conform to the agreement you made. |
|
|
|
Agreatone!
I doubt Xing is in any position to preach about moral or ethic principles. They clearly use mafia tactics to sell their product.
Their T&Cs are clearly a covert form of scam and, furthermore, they are using legal means to enforce such scam.
You have to start from the principle that a product a consumer does not want to purchase should not be subject to fine print dirty marketing tricks.
And by-the-way, if your gym uses the same tactics, this is probably due to the German passive mentality about such anti-consumer practices, not a universal law. It has nothing to do with being an adult, it has to do with consumer rights. |
|
|
Post your Comment
|
|
|
