Xpress Relocation

Xpress Relocation Inc Xpress Relocations Inc ...You get what you pay for... Atlanta, Georgia

16th of Jun, 2011 by User855873

Xpress Relocations will quote you a price that is half of what any reputable moving company charges. For this price, you are getting half of the service you would typically get from a mover. For example, I gave them a 2 day pick-up window of Wednesday or Thursday as they requested. They called Monday to say they'd pick up on Tuesday between 12 and 3pm. When I pointed out that Tuesday was not in my pickup window, they offered to call me if anything opened up on Wednesday or a later date. After rearranging my schedule and conscripting family members to help me pack, they did not show up on Tuesday until 8pm, 5 hours after they said they'd be there. They did not call me - the only way I found out they were still coming was by calling them at 5pm. They load multiple households on one truck, so they are supposed to label each person's belongings. While the driver was going over paperwork with me, his partner loaded my boxes and furniture directly on the truck without labeling them or listing them on the inventory sheet. Luckily I kept my own list and labeled my own boxes, because the list they presented to me was not complete. I had to climb around the truck pointing out boxes that were mine, saying 'You need to label this one too. Please list this one on the inventory.' Had I not done this, at least 3 items would not have been included on my inventory. Also, I had packed everything into boxes myself and I had wrapped my mattress, dresser, file cabinets, and other drawers with movers wrap. Xpress charges for tape and packing materials, so do it yourself before they get there! They finally left after increasing the price by about $100. At this point I had a premonition that the move would not go well. Delivery was supposed to occur 10 days later, which I thought was doable for a 400 mile move. The day before my scheduled delivery, I got a call from another moving company that I had never spoken to, saying they had my stuff. I was completely surprised, as Xpress never told me that they were going to transfer my belongings to another company. Company #2 also said they could not delivery on my delivery date, but would do so 3 days later. Never mind that I had rearranged my schedule to be present for delivery, etc. Company #2 claimed they would be there at 11am. They did not call or show until 3pm, though I called them repeatedly. In addition, 2 boxes were missing and one of my drawers was completely broken. It was over one week and multiple daily phone calls later when I got my boxes back. They were all beat up, had holes in them, and one had clearly been opened and taped back together. Through all of this, Xpress was unresponsive. They sent me a claim form for the missing boxes, but they sent it as a JPEG which would not even print clearly, making it nearly impossible to fill out. Aside from that email, they did not communicate with me, would not return my calls when I tried to check the status of my missing items or my claim, and in fact did not call to tell me my boxes had been found. I continued to call them to request information, but once they got their money, they did not care. I am about to give up on getting reimbursed for my damaged items. The bottom line: -- Half price for half service. If you are extremely flexible, not very attached to your belongings or your money, hate to carry heavy boxes, and have the patience to make multiple phone calls every day for weeks to figure out what is going on with your stuff, Xpress may be for you. -- They pick up and deliver whenever they feel like it, making it very difficult to arrange a work schedule, or any schedule, around them. -- All communication must be initiated and sustained by you. If you want to know when they're going to show up, you call them. They will not call you. They will not return your calls. -- Pack everything yourself! And plan for it to be thrown around all upside down and sideways. -- Something will be broken and something will be lost. Probably several things, in fact. -- They will transfer your stuff to another company that you have never heard of without telling you. -- Any communication after delivery, such as for missing or broken items, must be initiated and wholly sustained by you. They will not call you. They will not email you. They will not return your calls or emails. It will be difficult to speak to anyone who is not the receptionist. -- But, they charged me $1,000 vs the $2,000 quoted by all other movers.

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