Consumer reviews and reports on scam companies, bad products and services
1800 Mattress
1800 Mattress, Sleepy's Defective first mattress, defective and wrong replacement!!! Freehold, New Jersey
19th of Sep, 2011 by User436967
I'll keep this as short and simple as possible, so you don't have to read a ton of filler. I went into 1800mattress's store in Hazlet N.J. and ordered a queen size Simmon's Beautyrest Pillowtop. The mattress in the store felt amazing, but the one delivered did not! It was rock solid and the "stronger" coils on the edges made it feel like you were falling into a ditch in the middle. I used my "comfort exchange" which they didn't tell me costs around $100.00 PLUS another delivery fee of $60.00 or so. This is when I went into the Freehold store and talked to a really nice salesman named Don who seemed like he actually wanted to help (The reason I went to the Freehold store is because the person in the Hazlet store had no care for my comfort exchange and was useless). Don showed me other mattress's and I specifically asked him if the ones in the store are the ones online. He replied "yes they are". I did some research on memory foam and decided to go with the Classic Sleep 11" plush mattress. I ended up paying a bit more which I didn't mind because I was assured it would feel just like a Tempurpedic but for a fraction of the cost. A couple weeks after it arrived my girlfriend and I started feeling a lot of back pain and it seemed like our mattress was getting progressively harder. I decided to take off the cover to investigate and what do ya know.. It's not the mattress advertised online. Also, there is clearly something wrong with the setup or mattress because there is a .75" dip going from edge to edge. The mattress online is said to have 1" quilting foam, 3" 5lb memory foam, 2" 2lb comfort foam, and 5" 2lb base foam. My mattress has 3" memory foam, and 8" of base foam along with a cover that when placed on the memory foam doesn't allow the heat to transfer so it's rock solid. I've since contacted 1800mattress and they had an "inspector" come out. He put string across and a ruler measuring the dip, took some pictures, and was on his way. Surprise, I heard from them today and guess what.. "Your mattress is within the manufactures guidelines". I'm sorry, I didn't know that my couple month old mattress was supposed to develop a dip! "Sir, you only have 48 hours to contact us if your product is wrong". Oops! My mistake for not unzipping this gigantic cover and examining my product! I guess I should have X-ray vision so I can see through it! They offered to send someone out to adjust my bed frame (It's not the frame considering I removed it and have the mattress sitting on the box placed on the floor). I only agreed so that it would cost their company more money. In the end, I had a terrible experience. I'm going to have to fork over more money to get a comfortable bed. Believe me, STAY AWAY FROM 1800MATRESS AND SLEEPY'S!!!

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

239 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
464 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
468 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
469 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in