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24 hour fitness the fitness trainers pay more attention to their cell phones, and when I tried to call and cancel my membership I was on the phone fo
3rd of Jan, 2012 by User481303
I tried to call and cancel my membership, and I was on the phone for over 5 min and no answer. I also noticed that their trainers were more interested in texting or answering their cell phones. the facility is disgusting. when I finally got in contact via e-mail about canceling and to complain about the trainers I was told, that if I could not perform the exercise then I needed a DR. note to not perform the exercise. I pay for the service so if I tell the trainer that I have these medical issues, then they need to listen and find other exercises to perform, I payed for the service and I did not use it. I was told I won't get my refund for the service I did not use.

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