Consumer reviews and reports on scam companies, bad products and services 411 Locals 411service 411 rude salesmen, bogus company, pay for nothing, possible identity fraud 2235 E. Fla
29th of Nov, 2010 by User694645
A salesperson named Spero was a real a-hole after my company decided to reject their offer of putting us at the top of google business listings. After doing our own research on how they can justify charging a large monthly fee for checking an Adword and Places listing twice a month did not make sense to us. This is something you can do yourself with Google and Google will only charge you the fee they charge everybody else for using Adwords. Google places is already and always free to use.

After a friendly 20 minute conversation with the salesman, I told him that I would have to discuss their service with my partners. I did and we decided this is something that one of us can take care of on a regular basis for free.

When he called back the next day, he didn't ask me anything and just presumed we were up for this. After I told him we were not interested at this time, he got arrogant and defensive. He exclaimed that he will then call our competitor, which he NAMED, and that we did not know the value of what they could do for us and then he hung up.

You would think that a company selling a service that promotes your business in on online search engine would know the value of user review and should be able to do a google search on their own company. You want my money to put my company on the Internet when I can do it for both of us for free.

Use this company at your own risk.
4413 days ago by Tomek15010
This is exactly to what they did to me this company is a bunch of scam artists and ripoff people BEWARE
4292 days ago by Beware Of 411 Locals
We have a HUGE problem with 411 Locals We've submitted a complaint to Google and BBB couple of days ago against this company since they threatened to destroy us couple of months back. Yesterday on August 31st 2011, a representative from 411 called us to try and resolve the problem which we are having. I informed him that if they delete the ninja turtles they placed on our Google places page and change our location to our physical address we are located in NY they placed us in Soumi Finland near some lake named Unari, the issue will be resolved. 411 Locals have created a Google places page for us without our permission (mind you they promised to destroy us).
The only way to create a Google places account for a company is to have access to the business verification pin provided by Google, 3 years ago when we fell for the 411 scam we gave them that pin because we trusted them. They are the only company that we gave the pin to, that means there are only 2 companies that know the pin number us, and 411 Locals. We’ve recently created a new Google Places Account and received a new pin but changing the pin didn’t really help much. Obviously I didn't put any ninja turtles pictures on our Google places page because Google penalizes business for not having relevant and inappropriate material not related to the business. I spoke to a 411 locals rep. around 6 pm yesterday. This morning September 1st 2011, I typed in the name of our business in Google search to see if 411 locals have taken of the inappropriate image and fixed our location and not only they didn't remove that image, they added several more images of some guy standing with a bottle of wine, another image represents a guy pouring wine into a glass, another picture represents a men showing a glass of wine while holding 4 loafs of bread, another picture represents a man with a garlic chain wrapped around his neck posing, not only that they've submitted a negative review to harm us further. We are a professional company and none of this material is helping us earn hones living, they are literally trying to destroy us, we don’t want them calling here and harass us, we don't want to deal with them, we are not trying to harm them in any way why are they harming us, this kind of business shouldn't be allowed. We aren't the only ones who got screwed by 411 locals there are dozens of people who have major business problems that depend on business from Google places. Following are comments submitted by different business owners that got screwed by 411 locals:

- “411 Service Net Evades Google Guidelines, Selling Free Product, After Cancelation, Modify your Listing, Charge you after sending Letter Confirming Cancellation Internet.”

”BEWARE!!! STAY AWAY FROM 411Locals or 411Service!!!” Reported By: Luis — EL Paso Texas United States
of America

“They are still harrassing me!!!” After (on my own accord) I was able to rank my listing on page one of Google and almost two years later they call to claim it was their doing and that I need to resubscribe to keep my listing...

What!!??!!??” AUTHOR:
Visionayer - EL Paso (United States of America)

- “I couldn't agree with the author anymore!
Everything about this company is unethical; no central number, Caller I.D.
Unknown/ Anonymous, unauthorized charges... and completely decieving
"customer service".

Do yourself a favor= AVOID 411 LOCALS and avoid the MALICE” AUTHOR: Jeff - Hollywood (United States of

- “Just do some research SUBMITTED:
Monday, August 15, 2011 this company claims to use only white-hat seo tactics, however, they charge you and agree to create additional listings for a client by purchasing addresses in other areas (black-hat tactic). they do an injustice for their clients by adding reviews to clients google places, they say they get the reviews from the clients themselves; however, they look fake to potential clients (even if they are real).” AUTHOR:
michelle - puyallup (United States of America)

I'm sure if I research more complains about this company I'll find many

We've also recorded each conversation with 411 locals as a precaution, during a phone conversation 3 years back, one of the representatives from 411 locals made a false claim that he is calling from "Google locals" Google locals is owned by Google not 411 locals. I have proof of this conversation. They've literally lied to us to get our money for services that Google provides for free.

At this point we are seeking legal advice of how to take care of this company. They are harming the American Small Businesses by conducting dishonest business ethics. We have bills to pay and mortgage to take care of, we have to feed our families, companies like 411 locals are trying to destroy us and our reputation, we are actually on a verge of losing our business because our business depends on local customers who can’t find us since Local 411 placed us in Finland, created a negative reviews: Michele S. Jeg er homofil, og jeg er stolt med det! ? - Sep 1, 2011, and placed some pictures of alcoholics on our Google places page. We are seeking justice and legal advice on how to take care of this problem.

PS. If you are having a similar problem with 411 locals don't forget to submit your review to BBB at

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