Consumer reviews and reports on scam companies, bad products and services
Aarons Rent-A-Center
They dont want to uohold the warranty in a timely manner.
28th of May, 2011 by Layne
I purchased 2 power recliners from Aarons and 3 months ago one of the chairs leg rest broke. It took the repair guys a month to get out to my house. Then said it would take 2 weeks to get the part and then they would have to schedule to come out which would take about another month. Now they did let me borrow a chair that was half the size of the one I had. So I was so upset I told them to take the chair. So they took the loner and the broken chair. Two months later the other chair is making a popping sound when you recline. I called Aarons and they sent a guy that works at the store out and he looked and it and heard it popping when it would recline and we both couldn't see where the sound was coming from. He said he would tell the manager and she would have to make the call on what to do next. I didn't hear from them for a week and I called Aarons and the guy that had came to my house was there but the manager wasn't. I talked to him and he said that he had told the manager and she was suppose to take care of it. He said they would call me the next day and I waited. Two days later I called and the guy I had talked to and he no longer works there. I have ask to speak to the area manager and he won't return my calls. The area manager I spoke to last time who ask me to please let them have another chance no longer works there. I went up to there office and the manager suggested that I should look into a manual reclining chair. She showed me one and I ask her how much they would sell it to me for, since all I owe on the one that is still under warranty is 3 or 4 payments. She said she would have to call her manager. The one that won't return my call. She came back and said they would take 15% off. Is this a joke? I owe 3 or 4 payments and the chair is still under warranty! How long will I have to wait to hear from someone and how long will they take to fix the recliner and if they fix it, will it be patched so that as soon as I pay the last payment it breaks down again? Then they will say, "Opps sorry your warranty is gone."

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