advanced lamps

advanced lamps llc bad service still no refund Internet

16th of Aug, 2011 by User298468

I purchased a lamp for my tv on 8/1/2011 from Advanced Lamps llc on there web site. I payed for 3 day shiping and the item was listed in stock and the money was taken out of my account that day.I still had not recieved the item by 8/9/2011 so I contacted them and I was told the item was on back order now and that they would contact me as soon as they get a new status on my item.On 8/11/2011 I still had not been contacted back so I called back again and they still had no idea when I would recieve the item so I canceled my order and was told by phone and email that they would refund my money in 1 to 5 buisness days.As of 8/17/2011 I still have not been refunded my money so I called again and was told maybe tomorrow.And to make matters worse there web site still has the item listed in stock and I made them aware of this. I have learned from this experience to review the company first,pay only with credit card not a debit/credit card and to order over the phone not online and to record your order over the phone and let them know you are recording.This has helped to protect me from this happening again.

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