Consumer reviews and reports on scam companies, bad products and services
Alamo Rent
Alamo Rent A Car Alamo VEHICLE DAMAGE SCAM Hanover, Maryland
11th of Jun, 2011 by User219554
BEWARE OF ALAMO SCAMS! I recently travelled to the Baltimore & DC Metro area and rented a car through Alamo. Upon pick-up at the Dulles airport, I was brought out to the dimly lit garage where the attendent asked me to choose a car. Upon choosing a car, the employee simply handed me the keys and asked me to sign. He performed no inspection of the vehicle, and did not ask me to perform any sort of inspection. I was in a hurry, and I've never had trouble with rentals in the past, so I didn't think about how odd it was that the employee did not inspect the vehicle or ask me to. I drove the vehicle to my parent's home in a quiet, safe neighborhood where it remained parked for nearly a week. No damage whatsoever occurred to the vehicle, and I returned it at the Baltimore BWI airport, where I was to catch my return flight. There was no Alamo employee on duty, and signs simply directed me to park the car in a garage and leave the keys in side. That was it! I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that would need to be done, which was absolutely ridiculous. I know that no damage occurred at all, and I feel like I was taken advantage of. I feel like it was the employees responsibility to inspect the vehicle or at least ask me to inspect it upon check-out. I've never had such a problem with other rental car companies. Upon further research online, I've found that this sort of scam is common with Alamo/Enterprise, as many consumers have been ripped off and scammed into fraudulent "damage" charges, even when an initial inspection had been done! I can't believe this company is allowed to carry a business license. I've since filed complaints with the BBB and the Attorney General in the state of Maryland. I refuse to pay these fraudulent charges. I'd just like to warn other consumers about Alamo/Enterprise and their scamming techniques. Be careful and avoid this company at all costs!
Comments
3743 days ago by EnterpriseRentACar
Thank you for your post. I would like to discuss this further. Please email me at [email protected] with full details, rental agreement number, and any claim numbers. Please use reference # 110629-002115 in the subject line. I look foward to hearing from you soon.

Thank you
-Kyle
Alamo Rent a Car
3703 days ago by Tm4cats
Hi,
I like the above have received a letter from the damage recover unit at Alamo about damages that they expect me to be liable for. Rented this vehicle in Denver; arrived at the rental counter at about 12:30am and was informed they did not have the vehicle I reserved and to just go pick another one. No inspection was made by either the rental agent or the attendant at the gate. We returned the car and again no mention of any damage, was given our receipt and we went on to catch our flight. I received on letter asking for insurance information due to damage on the vehicle. Called the damage recover unit and explained that I was not aware of any damage. She stated it was from hail; the night we flew in, Denver had a hailstorm that damaged Frontier airline planes. I mentioned that perhaps this is what the so called damage was from. She stated she would look into it and call us back. No phone call but received another letter in the mail. this time with a detailed estimate for repairs. I feel that I am not liable for this and will contact the BBB, American Express and possibly my lawyer.

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