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Aliexpress
Aliexpress ORDER REFUND NOT RETURNED AS STATED Hong Kong, Internet
9th of Jun, 2011 by User674189
I placed an order for a DELL VOSTRO laptop on aliexpress.com website.
Below is a the details of the order placement, its frozen status due to fake supplier ttracking number by aliexpress and finally the refund request confirmation. 1. ORDER PLACEMENT CONFIRMATION Wed, April 27, 2011 7:03:55 AM Your order 1002394553 has been paid
successfully ... From: AliExpress.com

To:
AliExpress
| Help | Order Management Payment successfully made Dear Yinka , Payment for Order 1002394553 has been accepted. The Delivery Status is currently "Awaiting Shipment." The
supplier must ensure all goods are delivered before the delivery date and
add tracking details for your shipment(s) to AliExpress.com . Wishing you the very best of business, AliExpress.com 27 Apr 2011 07:03 2. ORDER FROZEN AND MY EMAILS TO THEM Adeniyi Number 1002394553
has been frozen ... From: "[email protected]"

... To: Dear Adeniyi , Please note that your Order
Number 1002394553 has been frozen . If you have any questions, feel free
to email us at [email protected]. If you have any questions, please
visit our online Help Center or contact our Customer Service Team. Thanks for
your cooperation! Wishing you the very best of
business, Alibaba.com Service Team Free Member Service Email: [email protected]
Tel: (86) 571-89815501 Global Gold Supplier Service Email: [email protected]
Tel: (86) 571 88157920 Gold Supplier Member Service Center: [email protected] Tel: (852) 2215
5128 Global trade starts here! RE: My frozen order (Order
Number:1002394553 ) From: AliExpress Customer Service Team
To: Hi Adeniyi, Thanks for your email. According to our database, Order 1002394553 was frozen because the supplier is
under investigation. Please be kindly reminded that our
related staff will follow up soon. Once there is any update, we will
inform you. Your understanding and patience is
highly appreciated. If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ or contact us at anytime. Sincerely, AliExpress Customer Service Team Email: [email protected] -------------------------------------------------------- Live Chat will be available Mon-Fri
from 15:00-24:00(GMT+8): http://www.aliexpress.com/help/contactus.htm =================Original message
text=============== From: Date: Fri May 06 13:19:58 PDT 2011 Subject: My frozen order (Order Number:1002394553 ) Please how do i get my funds back? My order has been frozen? ==============End of original
message text========== RE: My frozen order (Order
Number:1002394553 ) From: AliExpress Customer Service Team
To:
Hi Adeniyi , Thanks for your email. With regard to your concerns in the Order 1002394553,
please be reminded that we have raised the case to our concerned department for
further following up. Please kindly wait for updates with patience. Your understanding and patience will be appreciated. If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ or contact us at anytime. Sincerely, AliExpress Customer Service Team Email: [email protected] -------------------------------------------------------- Live Chat will be available Mon-Fri
from 15:00-24:00(GMT+8): http://www.aliexpress.com/help/contactus.htm =================Original message
text=============== From: Date: Wed May 18 00:19:59 PDT 2011 Subject: Re: My frozen order (Order Number:1002394553 ) Please for how long would this
waiting be? You have every proof already at your disposal that the supplier is FAKE. Why are you delaying my funds. It's almost over a month now and nothing POSITIVE... Laptop i didn't get? My funds, you've refused refunding? Please what is happening? I am completely out of patience.. From: AliExpress Customer Service Team
To: Sent: Fri, May 13, 2011 1:21:42 AM Subject: Re: My frozen order (Order Number:1002394553 ) Hi Adeniyi , Thanks for your reply. Please kindly note that our
colleagues are dealing with this case urgently. Please wait patiently for the
result. Please be assured that your payment is protected by us now. If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ -------------------------------------------------------- Live Chat will be available Mon-Fri from 15:00-24:00(GMT+8): http://www.aliexpress.com/help/contactus.htm =================Original message
text=============== From: Date: Thu May 12 09:30:01 PDT 2011 Subject: Re: My frozen order (Order Number:1002394553 ) Hello. Please what is happening to my money? I want to use it to make another order since this one is not working. I urgently need it for this laptop on your website http://www.aliexpress.com/product-gs/430501085-13-3-inch-Laptop-with-ATOM-N455-Super-Laptop-wholesalers.html?ws_ta_src=tl&ws_ta_type=2&ws_ta_name=2&ws_ta_content=laptop&ws_ta_click_type=product Please reply me promptly. Thanks. From: oluyinka To: AliExpress Customer Service Team
Sent: Sat, May 7, 2011 1:29:12 PM Subject: Re: My frozen order (Order Number:1002394553 ) ok. But please make it prompt as I would need the refund on time. Thanks. From: AliExpress Customer Service Team
To: Sent: Fri, May 6, 2011 10:31:34 PM Subject: RE: My frozen order (Order Number:1002394553 ) Hi Adeniyi , Thanks for your email. According to our database, Order
1002394553 was frozen because the supplier is under investigation. Please be kindly reminded that our
related staff will follow up soon. Once there is any update, we will
inform you. Your understanding and patience is
highly appreciated. If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ =================Original message
text=============== From: Date: Fri May 06 13:19:58 PDT 2011 Subject: My frozen order (Order Number:1002394553 ) Please how do i get my funds back? My order has been frozen? ==============End of original
message text=========== ==============End of original
message text=========== ==============End of original
message text=========== 3. SUPPLIER SUSPENDED AND REFUND PROMISE OF 7 DAYS Adeniyi ,Order Number 1002394553
has been closed ... From: "[email protected]"

... To:
Dear Adeniyi Ojo, Please note that Order Number 1002394553 has been closed. In this case, please note that the
account of the above-mentioned supplier on AliExpress.com
website has been suspended. We have cancelled all of your pending orders with
this supplier which have no shipping information. If you have already made
payments for any of these cancelled orders to the escrow account designed by
AliExpress, the payment less any bank charges
will be refunded to you within 7 days. If you have not made any payment for any
of these cancelled orders, please do not make any payment. Thanks for your cooperation! AliExpress
Comments
4672 days ago by Priscy
Please I am writting you from Belgium and I wish to inform you that i paid 263 usd to
this account number:

026000101325132
via Alipay Singapore E-commerce pte Ltd, Singapore

for the wedding dress wd181(170usd),
wedding jacket wd 024(45usd)
and shipping (48 usd).

destination is at singapore
bank : CITISGSG
reference number 1706113225A1IYEO

I am very much worried because I needed the wedding dress for my wedding in just 12 days and I have not recieved a mail from the factory. They have not written me for my measurement and so i am very sure that
the wedding dress has not been started. Please can you confirm this to me. This money was paid into for about 2 weeks from now.

Kind Regards
Priscilla
4663 days ago by Aton
Good Day,
I Orders a laptop Inverter: 19.21032.011. last june 14, 2011 with order no. 1003190279 and receipt number 2011 0614 0380 8391 And I pay EXPRESS 27$ But I just received on July 7, 2011 it was delay and the product is wrong i will not funtion in my computerwhich is Inverter:19.21030h23 not match of what I request... could you help me to send me again the right product without any additional cost...

thank you
4661 days ago by Paulo
i had a payment taken out mtr acc for 53 pounds for a phone watch, then i received a message telling me conact you because of something with my payment or something
4559 days ago by Yam
my order nume is 1004826607 and the ali express send message that payment is successful but my ordered has closed and i am trying to refund it but i did not received any answer yet...could you please send me email regarding this matter please...
4294 days ago by Ntiedo Johnson
I made 2 orders. 1) order number 1010318756 on the 25/6/12, then I was told the order has been frozen, closed and my money refunded, but till date my bank says no such money has been refunded.
2) order number 1010321703 on the 25/6/12, then I was told the order has been shipped, but till date, I am yet to receive the order. Worst still, today July 10, 2012 all the attempts that i made to sign into my aliexpress account keep returning me to fill the sign on form. What is happening?
[email protected]
3990 days ago by Rubaina
i have been buying on Aliexpress, but there are two escalated dispute orders and NO ONE has responded from aliexpress, it has been more than 40 days ?? the seller has refused and is guilty. But i have recieved no email nothing from you. why there is no email ID for help .Eva does not help and takes you round and round . please help . The money is not big but the trust with your website will be lost and i want to shop more ...kindly help . check my transactions .

ALIEXPRESS EMAIL ID : [email protected]

Disputed items
1] Order NO : 1104333572
2] Order NO : 1104616520

hoping you will help
Thanks
Rubaina
cell +91 9820571837
3834 days ago by Amanmeko
I have purchased an item with Order NO:60055724333002 from Aliexpress on August 21, 2013 and after 45 days I have opened a dispute, unfortunately the case was closed without my knowledge. I am sorry to say that, if the supplier or seller is not reliable the protection from Aliexpress is very weak. I don't know what I am going to do? the only alternative I have to do is to complain on the internet about the problem I faced. If the Aliexpress officials can read this complaint, please try to see my case of order: Order NO:60055724333002 and I expect your immediate solution to my case.

Aliexpress E-mail ID: [email protected]

Dispute item:
Order NO:60055724333002
I hope I will get solution to my order
Thanks
Aman
Cell +4740948818
3669 days ago by Salihu2014
my frozen order was finished as the status, what do you mean by that?
3597 days ago by Astrid Butani
I am from Sri Lanka. I ordered through Aliexpress a set of bedroom linen on 12 April and paid USD20.63.through Master Card.
I received an email from Aliexpress transaction service @service.alibab.com on 23rd April 2014 that the order has been cancelled as the seller is suspicious. Order No is 61763232031947 and my money will be refunded. I sent so many reminders to the service address but it was rejected.I need their mailing address please.
Mrs Butani
[email protected]

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