Consumer reviews and reports on scam companies, bad products and services
American Airlines
AMERICAN AIRLINES RIPOFF, POOR CUSTOMER SERVICE, Internet
3rd of Jun, 2011 by User170190
On April 11th 2011, after one month of search I booked two tickets for a trip to San Jose, Costa Rica for June 7th. Three days before my trip, I discovered that the itinerary was Atlanta - San Jose, California not Costa Rica. Now, call me crazy, but I am very positive I have not made a mistake, or an error the way both the airline and the insurance company tried to convince me. My mistake was only not to pay attention when I received the confirmation with the airport code JSC instead of JSO. But then, I didnt have too because under this itinerary was written: Flight to Costa Rica. I had absolutely no reason to suspect what was going to come. I have kept the email for the record if anybody ever cares to check. When trying to discover how far was the airport from my already reserved hotel, and Googled the airport code to get a location on the map, to my surprise the airport was in California. At my first attempt to sort out the problem a very indifferent customer service associate told me I would have to pay $500.00 per ticket/per person to be able to change the flight, and asked me if he could help me with anything else. I didnt think I would have to pay anything because the mistake was theirs not mine. Regardless, the extra $1000.00 on top of what I paid seemed ridiculous. When I checked online to see for how much another airline would charge for the same ticket, a whole new ticket was $600. Of course the insurance I have purchased did not cover errors so one can only imagine where I went from there. Not only I did not get anybody to work a reasonable solution to my problem, but instead I was told in a rude tone that I can call as many times as I want to because everything has been recorded and the terms wont change. I wasted a whole day on the phone. I even drove 50 miles all the way to the airport at their recommendation to show an employee the email they send me just to be treated with even more insolence.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
721 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
945 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
950 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
950 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in