American Express

American Express Delta Airline Companion Certificate New York, New York

21st of Jun, 2011 by User486639

Use caution if you have an American Express Delta Skymiles Business Platinum card. The American Express website boasts No Black Out Dates and no minimum fare restrictions. Delta says the opposite. When you try to use the certificate which can only be redeemed on Delta's website only L, U, or T fares are offered. Clearly there are many fare restrictions. The Delta website also says there are black out dates. It sounds like a good deal to pay $150.00 in an annual fee because of this benefit alone, but this year I tried four different trips and I feel American Express misled cardholders with the "no minimum fare restrictions". I'm sure the legal community would say this is a maximum fare restriction, but simple trips between Wisconsin and the west cost could not be booked without unreasonable accomodations on my part. As with any program restrictions apply, but it is rude to bait and switch. Shame on American Express. I've called, emailed, spoken with two superviors, and written the president of American Express and Delta. At this time no serious action has been taken. In other years I had no problem, but American Express Delta has made this nearly worthless.

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Comments

4421 days ago by Tleone

Same here - I have a SkyMiles Companion Certificate which expires 7/31/12- I have tried to use it over 10 times and the options I am offered are ridiculous in price. I got the Delta Skymiles Reserve card in part because of this certificate but it is really just a ruse. I have tried to use it when there are seats open on a Delta flight but have been told "there are no seats for this certificate" obviously due to the fare class restriction. I doubt that anyone ever uses it since one could buy two coach seats for less money and be upgraded to first if a Platinum status flyer. I am very unhappy about this and plan to report it to the Aviation Consumer Protection and Enforcement agency and the Federal Trade Commission since this is part of a credit card offer