Consumer reviews and reports on scam companies, bad products and services
American Famjily Insurance
American Famjily Insurance Refuses to pay claim, Internet
22nd of Jan, 2011 by User702434
American Family Insurance was my homeowners insurance company for 20 years. They cancelled me after I reported a loss.


On August 13,2010 lightening hit my home and caused a fire. The damage was extensive but not a total loss. On August 15,2010 there was another fire, cause unknown.The home was a total loss.


The fire marshall's report said the second fire was arson. American Family had to do an investigation. I had to do a sworn statement under oath.


After 5 months they were still claiming to be investigating. Then I receive a letter stating they are filing a declaratory judgement to determine coverage.


They deliberately delayed settling the claim soI would not hire an attorney. I believed them when they kept saying it was okay and not to worry. It was just taking time to investigate everything.


I am a disabled widow. I have lost my home. They will not even pay the mortgage so I am losing my property also.


I have had to hire an attorney that will take one-third of whatever I get, if anything.


Do not buy American Family Insurance. They are liars and do not want to pay a legitimate claim. I jumped through hoops to cooperate with them and all along they planned to do this.


he deliberately delayed settling this claim so I could not hire an attorney and be able to receive attorney's fees


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