Consumer reviews and reports on scam companies, bad products and services Appliances Connection FRAUD, DAMAGED, NO REFUND Internet, New York
23rd of May, 2011 by User795986
APPIANCESCONNECTION.COM - THIS COMPANY IS A SCAM! BUYERS BEWARE! DO NOT TRUST APPLIANCESCONNECTION.COM I purchased the SUMMIT SCFU1375 11.2 CU.FT Freezer 3 months ago... 3 MONTHS THEY HAVE HAD MY MONEY and it took 2 MONTHS TO EVEN DELIVER! The Freezer finally arrived at the shipping company in Bangor Maine a month ago. The shipping company immediately called me and told me to REFUSE the delivery because it was damaged. I called customer service and I first got Frank and then later talked to Markus (who was actually Frank in disguise)Trying to refuse a refund. After almost an hour on the phone they said they approved a refund. So I hung up. Then a person from their company called and acted like they were from the shipping company and tried to talk me into the delivery. They said the damage was ONLY on the box. I reluctantly accepted. Then Frank called back trying to reverse the refund. BUT Frank called from the same phone number that the supposed representative of the shipping company called from. Like I am stupid. And like no one in the world has caller ID. I called Frank on the carpet and he called me a damn fool but after some yelling, he put Markus on the phone and he (Markus and Frank are the same person) said he would submit my refund. It has now been almost 3 weeks and I have not gotten my money back. I have contacted my bank for FRAUD. And a non-authorized charge for $1,675.00. They said they will have my funds within 48 hours. I have never in my life had to deal with such shady people before. So, BUYERS BEWARE of APPLIANCESCONNECTION.COM I have bought my Freezer from and it arrived in 7 days with no problems and $100 cheaper
3860 days ago by Stagestop
Please read reviews prior to ordering from this company, I wish I had. Ordered a 48” Broan Range Hood $1, 100.00. Arrived in box that look undamaged (same as many others). Even after we took the top of the box off it looked fine until we preparing to install and looked at the underneath which is severely dented and also appears to have manufacturer defects. I was unable to lift item on my own and shippers didn’t offer to help.

Within a few days I contacted them about the damaged, defective item and waited 6 days for them to contact me about complaint. When they did they were verbally abusive and threatening ( I don’t scare easy – I fight back). Told them I would be contacting New York AG and Maine AG. Aaron told me to go ahead as they were friends with the New York AG, which might explain why this company has gotten away with these tactics time and time again.

Aaron told me I was going to have to pay to ship it back – are you kidding me – you send me crap and I am supposed to pay. Try that with someone else Aaron. He told me he was a Brooklyn scumbag and that they knew how to “handle” people from Maine – what in the hell does that mean?????? That guy came up to Maine and approached people in this manner and he would leave with his tail between his legs – yes, I am sure he must have a tail. I have purchased many items throughout my life as we all have, but have never encountered anyone so abusive, rude, crude and so many other adjectives. I hung up on him as I do not deal with trash.

He called me back and said I would not have to pay for shipping and the item would be picked up and replaced at the same time but I would have to pay for item again – yes all
$1, 100.00. Never heard of such a thing and I have returned items before. He told me he would send me an email with instructions on how to give them my cc info. I told him I would be looking for it to hand over to my brother who is an attorney. Guess what never received that email. My brother by the way said “no way” and agreed the AG’s need to be notified which will happen first thing Monday morning. It is appalling that we allow companies such as this to operate in our country. In my opinion they need to be shut down and quickly. There are so many reviews that are so similar in problems and AP tactics (too many to count), please do yourself a favor and do not order from this company or you too could become a victim.

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