| AT&T |
| AT&T Bell South AT&T sales & cust. service lie about terms re: promo packages/deals. Lafayette, Louisiana |
| 18th of Apr, 2011 by User913548 |
| I kept falling for different deals as presented by the sales team & customer service reps regarding my long distance service and DSL internet. When the bill comes, check it carefully. I was promised a lower bill with more long-distance services. I asked questions about hidden fees and taxes, etc., to make sure the bundle deal was as promised. Bill arrived and no deductions as promised. Bill was higher, in fact. Called and they explained savings and deductions would show in a few months with proper credits for overcharges. Never happened. I tried to restore my old service at the old price, but they said they could not grandfather it in. I ended up signing long distance with Pioneer, which is a good deal. Next, same thing happened with DSL. The sales dept. person Heather ID102S in Georgia promised a promo of $19.95 per month for a year, $20 gift card, and 6.0 speed if I changed. This time I asked if I would lose the old rate if I decided to go back to my old service after the 30-day period since this includes a contract for a year. Heather said I could go back before 30 days with no penalty or increases. I did not notice faster speeds at all. Further, the bill came charging $42. for the DSL instead of $19.95. I called and Mrs. Rochester ID KR7270 in Georgia told me there is no 30-day opt out with the service. Mrs. Rocherster gave me bogus number for Heather's supervisor to report she lied to me about the 30-day trial period before one-year contract kicked in. It was a toll call 904-350-2572 to manager Zana Coleman-Wilkerson ID DC1042 supplied by Mrs. Rochester, who said Zana is Heather's supervisor. Nobody answered and phone system asked for extensions, etc. so that was bogus. Finally, called 888-757-6500 again and got Retention officer Mr. Leeson in Georgia who said he was not allowed to give out his ID number. His email is [email protected] so his ID must be RL2613 with the initials of the name at the start, I assume. He said my request to go back to my old service of 1.5 speed and cancel 6.0 promo was "silly" and "crazy." He finally relented. Make sure you get a confirmation number code for all transactions along with ID numbers or you will not stand a chance with the AT&T workers. They lie about everything to get you locked in to so-called deals. I was worn out after this ordeal. Don't ever fall for these bundling promos. By the way, a new rule states that any AT&T rep you speak with can hang up on you if you yell at them or insult them. I was careful to be civil so that I could reach my goal of going back to my $32.95 1.5 megs speed DSL but was totally exhausted. It took me several hours to accomplish this. |
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