When I installed the software and attempted to use it with my 2011 Quickbooks, I received an error telling me Checksoft was incompatible with the version of Quickbooks I was running and that I would need to update, which I tried to do, but an update was not available. Because it was a Friday night, I had to wait until Monday for support to open.

I was informed that I had a 2010 version of Checksoft, which would not work with any newer version of Quickbooks. They would send me a 2011 Checksoft in 7-10 days. UNACCEPTABLE. Why wouldn't a downloadable upgrade be available in this situation?

Furthermore, I was told that when I upgrade my Quickbooks next year (as a pro, I upgrade annually), the Checksoft 2011 will not work with QB 2012 and I will be required to purchase Checksoft 2012. Again, this is not made clear on the packaging.

I then told them I wanted to enforce the 90-day satisfaction guarantee and just get a refund.

They informed me that I would have to mail the product back to them AT MY COST and they would process a refund in 2-3 WEEKS. Again, UNACCEPTABLE.

In all, I spent over 3 hours on the phone with their Customer Service (or lack thereof) department. And I, the consumer, lose. They say I will get my refund, which is now questionable after reading earlier posts.

Someone needs to put a stop to this company. I wish I had paid more attention to my gut feeling and less attention to the coupon I had from the office supply store (which will not allow me to return the product since it has been opened). I thought the other disgruntled posts I had read were just "complainers". Let me tell you, I have never left a post like this anywhere. But this company has to be stopped. Don't be a victim of their misleading packaging and false advertising.