B&H photo

B&H photo Incorrect item shipped. (bulb for projector) Spare item not noticed until needed. New York, New York

7th of Apr, 2011 by User894593

Ordered spare bulb for a Panasonic PT-AX100U for a public library. Received box from B&H and put it in storage cabinet. Months latter went to change bulb only to discover someone at B&H shipped a bulb for a model PTAE900U . Is this the way B&H dispenses of overstocked merchandise sitting on someone else's shelf as return time expires? FYI.. I had the owners manual in my hand when I ordered the bulb. I did not order the item shipped. Exchanging this item for the correct item is not to much to ask, since this IS a consumable item. I don't want to hear about all the other peoples wonderful experienced with B&H... This is mistake on their part and they need to fix it! Anyone would expect as much.

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Comments

4763 days ago by Henryp

B&H certainly regrets this simple human error. It is of course impossible to identify the customer or the transaction from the information available here, but the person who posted this is certainly welcome to email me at henryp[at]bhphoto.com with the B&H invoice number so we can address this.

Henry Posner
B&H Photo-Video