Consumer reviews and reports on scam companies, bad products and services
Bankers Warranty Group (formerly VAC Service Corporation of Florida, Inc.) Worthless warranty Middletown, New York
4th of Jan, 2012 by User724704
I bought $27,000 worth of appliances from Famous Tate in 2007. I was basically told I would be crazy not to buy the extended warranties for them, which were an additional $2k for all appliances covered up to 5 years. Well, the warranty company, VAC Service Corporation (name now Bankers Warranty Group - changed probably because of negative reviews and complaints), has never honored my warranty. 1st issue: Whirlpool Duet washing machine tray breaks. They say it's not "mechanical or electrical" and charge me $269 to replace. 2nd issue: My Viking Range breaks. They refuse to move the range because they don't want to be liable for scratching my floors, so I am forced to hire a repair person outside the warranty service and come out of pocket $600. Um, how exactly do you service an appliance if you refuse to move it? Exactly. 3rd issue: My washing machine breaks. Despite promises of 24/7 "service" they tell me they won't even dispatch a repair person for THREE WEEKS. Really? Three weeks without a washing machine? Right. I just purchased a new $1,500 washing machine. Please save your money on these warranties understanding they are designed to withhold service. That's how they make money. Such a scam.

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