BB&T Bank (Fayetteville

BB&T Bank (Fayetteville, NC Bank BB&T credit bureau loans checking savings account Fayetteville, North Carolina

5th of Sep, 2011 by User658728

I opened a "free" checking account with the Raeford Rd. branch of BB&T bank in Fayetteville, NC in December 2009. I used the account exclusively for over a year until I received such poor and downright rude customer service from the Raeford, NC branch that I began using a different bank. I left approximately $7 in the account and it remained there until May 2011 when BB&T began charging me $10 per month for the "free" checking account, overdrafting the account. These $10 fees went on for 3 months until BB&T closed my account with balance of -$23 dollars and charged me another $30 for the "service." On 8/31/11 I went into the Raeford Rd. branch and spoke with Mary Hickey-King. I requested that the balance be put at $0 and informed her that I would not be paying the -$53 under the circumstances. She promised to look into it and get back to me by Friday. She did not call me back on Friday. I called back on Tuesday 9/6/11 and spoke with Mary Hickey-King who said that the credit I requested had not been approved. I then spoke with Franklin Keller (Assistant VP) who stated that even though I opened the account as a "free" checking account that no credit would be given for the $60 in service fees and rudely stated that I need to pay it or they would report it to other banks. The terrible, rude, and unprofessional customer service I received EVERY TIME I went to the branch in Raeford forced me to look elsewhere for banking services. I never approved of having my account transferred from a free checking to one that costs $10 per month and will not pay service fees for services that I did not receive.

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