Beneficial Finance

Beneficial Finance Household Finance Are they Real? Where does YOUR loan live Detroit, Michigan

30th of May, 2011 by User352417

Hi - I just got done with the most frustrating situation: I have two long-standing loans with Beneficial (they used to have a local office - no longer). I have to make some adjustments to my current loans, mostly beneficiary info and name adjustment (I am a recent widow). I was passed around through their nightmarish phone system, was hung up on 5 times, given bogus customer Service numbers, was not allowed to speak to a supervisor, even at one point had an extremely loud screeching sound into the phone suddenly for a full minute (it wasnt a fax sound, and I had already been speaking to someone and got transferred). This is 25 minutes of this!! The whole system is a joke, and these are people that have the mortgage to my house!! I believe it may even be criminal. I cannot ever speak to anyone locally, or even from this country! Ive always known about the notorious reputation of Beneficial, and class action suits etc but at least I was able to call and talk to a branch about my loans. Where does my paperwork reside now? I believe I have a right to know. Can you provide any resources so I can subpoena my records and demand a loan representative? I have never been late on a payment, never defaulted -but I wonder now why Im holding up my end, but they are not on their end, why do I keep paying? Who am I paying?? I dont feel that my loans are even legitimate if there is no access to them or a rep. Your thoughts? Is this company even legitimate? Is there any recourse?

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