Consumer reviews and reports on scam companies, bad products and services
Best Buy
Best BuY Amanda,geek squard Lied,product misrepresentation, poor customer relations,humiliation from an all white staff, extortion of money for servic
19th of Dec, 2010 by User357878
I purchased a new laptop on 12/11/2010 from Best Buy. Was charged $50 to set up and was assured this was the way to go by Sales person. Got home to find out I had problems with some software and performance issues. Computer advertised it had Office 2010 installed already. When I tried to open app. it CID not work and requested I go on line and purchase it. I called store daily and they refused to help and never let me speak with sales person of whom I purchased laptop. While in store having it checked the manager of Geeksquard shared that the laptop did not have software properly installed and that's when I was told computer had bad hard drive. The warranty stated that within a year I was covered for new replacement however it was shared they could not do that and as a result I had to lose my $50 for services that I did not get. The manager Amanda made it embarrassing made it clear she was doing her job however had I been White I would got the same treatment I saw they we getting .I was told Microsoft office don't come on new laptops even after I shared that it was advertised and sold with it bring on it for $60 days free! Refused to swap out for working computer and harshly gave my money back

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